Abigail MOLAN
Ellendale,North Dakota
Summary
I am a reliable and hardworking individual with experience in customer service, childcare, maintenance, and administrative tasks. I’m skilled at managing multiple responsibilities, staying organized, and working well with others in fast-paced environments. I’m committed to delivering high-quality results and providing excellent service in every role I take on.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress & Dishwasher
Nodak Cafe
Ellendale , North Dakota
06.2024 - Current
- Provided high-quality customer service as a waitress, taking orders, serving food and drinks, and ensuring customer satisfaction in a fast-paced, small-town café environment.
- Acted as a cashier, handling cash, processing payments, and managing transactions accurately and efficiently.
- Developed strong relationships with regular customers, engaging in friendly conversations, and building rapport, contributing to a welcoming and personable atmosphere.
- Assisted in washing dishes and maintaining cleanliness throughout the café
- Managed difficult situations, including handling dissatisfied customers with patience and professionalism, striving to resolve conflicts, and ensure a positive experience for all patrons.
- Collaborated with kitchen staff and other team members to ensure smooth operations during busy shifts, handling food orders and customer requests promptly.
Student Admin Assistant
Trinity Bible College and Graduate School
Ellendale , North Dakota
08.2021 - Current
- Assist the Student Admin and Campus Counselor with a variety of administrative and operational tasks, including organizing and distributing flyers, managing spreadsheets, and preparing materials (e.g., cutting paper).
- Coordinate and manage the Student Ministry Hours program, overseeing the submission process for students to complete 15 hours of community service across multiple categories (Worship, Leadership, Sports Ministry, Pastoral Ministry, and Kids Ministry).
- Maintain and update spreadsheets tracking students’ ministry hours, ensuring they meet the program's requirements and deadlines.
- Manage email communication related to the Student Ministry Hours program, responding to inquiries, providing clarification, and sending reminders as needed.
- Serve as a point of contact for students by answering in-person questions and providing guidance on the Student Ministry Hours program, offering assistance on the submission process and any related concerns.
- Foster positive relationships with students through in-person interactions in the Student Life office, ensuring they feel supported and informed about their experiential learning opportunities.
Volleyball Referee
Ellendale High school
Ellendale, North Dakota
09.2022 - 10.2024
- Officiated elementary and junior high volleyball tournaments and games as a part time job in college, ensuring fair play and enforcing the rules of the game in a clear and consistent manner.
- Maintained control over the game by making accurate calls, managing game flow, and communicating with coaches, players, and spectators when necessary.
- Ensured a positive experience for players and teams by promoting good sportsmanship, and addressing any disputes or concerns in a professional manner.
- Worked closely with other referees and game officials to ensure smooth coordination during matches and tournaments.
- Provided feedback and clarification to players and coaches on calls, fostering a supportive environment for learning and improvement.
Tree Planter
James River Soil Conservation
Ellendale, ND
06.2017 - 07.2024
- Participated in large-scale tree planting projects, planting several thousand trees each summer, primarily as wind barriers on local farms, with occasional smaller-scale plantings for residential yards.
- Carried out manual labor tasks, including digging holes, planting trees, and ensuring proper spacing and alignment for optimal growth.
- Assisted in the installation of tree protection barriers by laying heavy rolls of material over the tree rows, contributing to the survival and protection of newly planted trees.
- Assisted in the loading and unloading of machinery, ensuring safe handling and proper use of chains and ratchet straps to secure equipment for transport.
- Participated in annual tree sales, interacting with customers, answering questions, and providing information about tree planting, care, and conservation efforts. Developed customer service skills through direct communication with community members.
- Worked as part of a team to complete tree planting and barrier installation on multiple sites, maintaining a focus on safety, efficiency, and quality, despite physically demanding conditions.
- Gained experience in environmental conservation, working with soil conservation specialists to improve local ecosystems, and support long-term sustainability efforts.
Grounds Keeper
Trinity Bible College and Graduate School
Ellendale , North Dakota
06.2021 - 08.2022
- Maintained and cared for the college grounds by mowing lawns, edging, and weed-eating, ensuring a neat campus environment.
- Regularly pulled weeds and maintained flower beds to enhance the visual appeal of outdoor spaces.
- Ensured the campus was free of litter and trash, conducting regular checks to maintain cleanliness, and promote a positive image of the college.
- Assisted with a variety of indoor tasks, including painting hallways and common areas
- Cleaned out old storage closets, organizing and disposing of outdated furniture and supplies to maximize available space.
- Assembled new furniture in dorms and other campus buildings
- Worked collaboratively with other staff to address facility maintenance needs, ensuring that the campus operated smoothly and efficiently.
Concession Stand Worker
Ellendale High School
Ellendale , North Dakota
06.2018 - 07.2020
- I worked at the baseball concession stand every season.
- Worked during various other events, including sporting events, school functions, and community activities, ensuring all concession stand operations ran smoothly.
- Managed cash register transactions, handling cash and credit card payments accurately, while providing correct change to customers.
- Provided excellent customer service by interacting with patrons in a friendly and professional manner, addressing any questions or concerns promptly.
- Worked effectively in a fast-paced, high-pressure environment, managing multiple tasks while maintaining a positive, professional demeanor.
Nanny
Buck and Nadia Cotter
Ellendale , North Dakota
05.2018 - 07.2019
- Provided full-time childcare for three children, all under the age of 10, ensuring a safe, engaging, and positive environment each day.
- Prepared healthy meals and snacks for the children, accommodating any dietary preferences or restrictions, and ensuring a balanced diet.
- Managed daily household tasks, including cleaning and organizing, to maintain a tidy and functional home environment for the family.
- Developed and implemented daily schedules with a variety of educational and recreational activities, including trips to the library, the pool, and the park, to encourage physical activity and mental stimulation.
- Fostered strong relationships with the children by participating in their interests and activities, supporting their emotional, and social development.
- Ensured the children’s safety at all times, particularly during outings, by closely supervising them at the pool, park, and other locations.
- Acted as a reliable and trusted caregiver, developing strong communication with the parents to ensure their needs were met, and any concerns were promptly addressed.
- Provided safe transportation to and from activities and events.
Education
Bachelor of Arts - Exercise Science & Biblical Studies
Trinity Bible College And Graduate School
Ellendale, ND05-2025
Skills
- Communication
- Conflict resolution
- Relationship building
- Time management
- Record keeping
- Team collaboration
- Email management
- Phone call answering
- Adaptability
- Efficiency
- Scheduling and Planning
- Outdoor maintenance skills
- Physical endurance
- Training and coaching
Affiliations
- Collegiate volleyball player for four years and team captain
- Collegiate basketball player for three years
- Volunteer work at the Aberdeen Humane Society
- Volunteer work at Evergreen Nursing Home
Accomplishments
- Dean's list each semester in my undergraduate years
- Freshmen of the Year (Volleyball and Basketball) 2022
- Breakthrough Athlete of the Year, 2022
- MVP (Volleyball) 2023
- Offensive Player of the Year (Volleyball) 2023
- First Team All-Region (Volleyball) 2023
- Honorable Mention (Basketball) 2022, and 2023
- Second Team All-Region (Volleyball) 2022, and 2024
Certification
CPR and First Aid
Timeline
Waitress & Dishwasher
Nodak Cafe
06.2024 - Current
Volleyball Referee
Ellendale High school
09.2022 - 10.2024
Student Admin Assistant
Trinity Bible College and Graduate School
08.2021 - Current
Grounds Keeper
Trinity Bible College and Graduate School
06.2021 - 08.2022
Concession Stand Worker
Ellendale High School
06.2018 - 07.2020
Nanny
Buck and Nadia Cotter
05.2018 - 07.2019
Tree Planter
James River Soil Conservation
06.2017 - 07.2024
Bachelor of Arts - Exercise Science & Biblical Studies
Trinity Bible College And Graduate School
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