Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
Timeline
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Abigail Molano

Winchester,CA

Summary

Dedicated, financial industry professional with 11+ years of demonstrated strengths in customer service, time management and trend tracking. Great at overcoming objections. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Natural leadership abilities and insight into strategies for improving business performance and profits. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals; sales based on a needs by needs basis. Able to handle diverse operational areas independently, sliding smoothly into different roles with impeccable multitasking and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Financial Service Representative-MLO

SDCCU
07.2021 - Current
  • Interview members and potential members to determine their financial needs and aid in selecting appropriate products and services.
  • Provide an exceptional service experience consistent with Credit Union standards; resolve member complaints quickly and accurately; respond to member inquiries on the phone and in person.
  • Strengthened communication skills through regular interactions with others.
  • Assist with day-to-day operations, working efficiently and productively with all team members, including management.
  • Adaptable and proficient in learning new concepts quickly and efficiently; including new software and program updates.
  • Self-motivated, with a strong sense of personal responsibility.
  • Prepare documentation for new accounts, loans and/or card issuance, ensuring adherence to legal requirements and Credit Union policies and procedures.
  • Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

CUSTOMER SERVICE REPRESENTATIVE

PDMC
12.2020 - 06.2021
  • Processed credit applications in accordance to California financial laws and regulations
  • Cultivated impactful relationships with customers to drive business development by delivering product knowledge
  • Informed customers about billing procedures, process payments and provide payment option setup assistance
  • Performed money transfers - incorporating knowledge of AML, OFAC, and completing CTR's when appropriate
  • Cashed checks up to $25,000 under no supervision
  • Used integrated computer programs and personal experience to assist in identifying fraudulent transactions and fraudulent/ counterfeit checks
  • Balance vaults by cross referencing reports to account for all assets during opening and closing of business

ASSISTANT MANAGER

Axcess Financial
01.2018 - 12.2020
  • Fostered dynamic relationships with hundreds of clients by understanding their financial life priorities to best derive solutions
  • Directed daily client-experience and transactional operations alongside supervising 25+ Customer Service Associates
  • Leveraged in-depth knowledge of clients' equitable positions to recommend beneficial financial services and products whilst optimizing inventory for maximum sales with minimum debt burden
  • Liaised with Branch Management on a bi-weekly basis to devise innovative strategies to increase organic traffic
  • Optimized revenue enhancement by 4.75% across multiple services by implementing Discounted Cash Flow techniques
  • Ensured the secure deposit and transfer of $100,000+ cash per shift in accordance to company cash handling policies.
  • Conducted monthly inventory audit to determine sales and losses from a year over year (YOY) perspective.

ASSISTANT MANAGER

Check Into Cash
06.2013 - 12.2017
  • Executed and closed 2000+ deals through strong presentation of knowledge pertaining to financial products and services
  • Expanded client database by 15% via pitching promotional offers on desirable services to generate stronger returns
  • Compiled the availability of 10+ associates to develop weekly schedules that successfully met business coverage needs
  • Attracted and retained talent through interviewing and hiring candidates alongside promoting a professional environment
  • Maintained comprehensive knowledge and understanding of inquiries pertaining to customer applications and requests
  • Developed 3+ Excel workbooks to better analyze the financial merits of specific cost-saving measures across operations.

Education

Finance Management -

CIC University
01.2014

High School Diploma -

Temecula Community School
01.2011

Skills

  • Excellent verbal & written communication skills
  • Analytical problem solver
  • Excellent interpersonal skills
  • Strong presenter and negotiator
  • Detail oriented
  • Results-oriented
  • Project management abilities
  • High-energy attitude
  • Financial regulations knowledge
  • Courteous demeanor
  • Business development understanding
  • Cash handling expertise

Additional Information

Over 30+ (and counting) positive google reviews recognizing my stellar customer service.

Hobbies and Interests

  • Financial Solutions
  • Relationship Management
  • Finance
  • Equity
  • Real Estate
  • International Travel

Timeline

Financial Service Representative-MLO

SDCCU
07.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE

PDMC
12.2020 - 06.2021

ASSISTANT MANAGER

Axcess Financial
01.2018 - 12.2020

ASSISTANT MANAGER

Check Into Cash
06.2013 - 12.2017

Finance Management -

CIC University

High School Diploma -

Temecula Community School

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Abigail Molano