Abigail Mondragon
Maywood,IL
Summary
Resilient professional with strong communication skills and resourceful approach to drive solutions. I am always looking forward to new opportunities to advance my knowledge. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating great leadership. I am currently enrolling to advance my knowledge in the medical field settings. I am a strong believer that change is always good and I am a great visual and hands-on learner.
Overview
8
8
years of professional experience
Work History
Medical Assistant Apprentice
Endeavor Health
Warrenville, Illinois
01.2026 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate medical records and updated patient information promptly.
- Prepared examination rooms and ensured cleanliness and organization.
- Collected vital signs and documented measurements consistently.
- Utilized electronic health record systems for data entry and retrieval.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Checked inventory levels of medical supplies on a regular basis and placed orders when needed.
Department Support Assistant
Endeavor Health - Elmhurst Hospital
Elmhurst, Illinois
11.2024 - 01.2026
- Assisted with patient check-ins, providing essential information to new admissions.
- Supported medical staff in administrative tasks, enhancing team productivity in high-pressure situations.
- Ensured all paperwork was completed accurately prior to discharge or transfer of a patient from labor and delivery unit.
- Maintained confidentiality of patient information following hospital policies and regulations.
- Monitored patient flow throughout the day in order to ensure efficient utilization of resources.
- Coordinated scheduling of patient appointments, tests, and procedures, optimizing department workflow.
Clinician Office Assist
Advocate Aurora Health Care
Chicago, IL
10.2022 - 06.2024
- Responded to patient inquiries quickly and professionally to maintain customer satisfaction.
- Updated patient demographic information in Epic to prevent treatment and record keeping errors.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Completed relevant insurance and other claim forms.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments
Inside Sales Representative
Glass America
Elmhurst, IL
01.2019 - 09.2022
- Cultivated and strengthened customer relationships to drive revenue growth.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Grew quarterly sales reliably with great communication and sales abilities.
- Devised strategies to grow customer base and improve monthly sales.
- Exceeded team sales goals by creating value, measuring activity and setting higher targets.
- Employed mathematical skills to calculate purchase, negotiate price and draft contract.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Investigated sales and service issues to provide successful resolutions.
Customer Service Lead
Buy Buy Baby
Downers Grove, IL
02.2018 - 12.2018
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Consulted with customers regarding needs and addressed concerns.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
GED -
Steimentz College Prep
Chicago, IL 05.2017 - 10/2021
Skills
- Excellent time management
- Patient Registration
- Clear and articulate phone manner
- Calm under pressure
- Exceptional problem solver
- High-energy attitude
- Office Administration
Languages
Fluent Spanish
Timeline
Medical Assistant Apprentice
Endeavor Health
01.2026 - Current
Department Support Assistant
Endeavor Health - Elmhurst Hospital
11.2024 - 01.2026
Clinician Office Assist
Advocate Aurora Health Care
10.2022 - 06.2024
Inside Sales Representative
Glass America
01.2019 - 09.2022
Customer Service Lead
Buy Buy Baby
02.2018 - 12.2018
GED -
Steimentz College Prep
05.2017 - 10/2021