Abigail Montelongo
Houston,TX
Summary
Dedicated Bilingual Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Have a lot of enthusiasm and willingness to learn to be a strong candidate.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix
09.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing over the counter orders over the phone or online, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Managed approximately 30 incoming calls, emails and out going calls per day from customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Qc Office Helper
TWS
01.2019 - 12.2019
- Streamlined office operations by organizing and maintaining files, documents, and supplies.
- Enhanced staff productivity by performing general clerical tasks such as photocopying, faxing, and data entry.
- Increased office efficiency with proficient use of Microsoft Office applications for document creation and recordkeeping.
- Assisted in maintaining a clean and organized work environment by performing daily office maintenance tasks.
- Answered 15+ phone calls to address inquiries, answer questions and set appointments.
Call Center Representative- Recall Department
Trinity Dental
02.2016 - 12.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Managed approximately 30 incoming and out going calls, emails and faxes per day from customers.
Education
High School Diploma -
Barbara Jordan High School For Careers
Houston, TX08.2013
No Degree - Business Administration
San Jacinto College District
Houston, TXSkills
- Empathy, Good Communication, and problem solving
- Active listening, problem solving
- Good speed, quick response and positive engagement
- Information Security
- Data Entry
- Paperwork Processing
- Scheduling
- Good organization neat skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Concentrix
09.2021 - Current
Qc Office Helper
TWS
01.2019 - 12.2019
Call Center Representative- Recall Department
Trinity Dental
02.2016 - 12.2018
High School Diploma -
Barbara Jordan High School For Careers
No Degree - Business Administration
San Jacinto College District