Abigail Mays

Customer Service Representative/Receptionist Administrator

Anixter

05.1988 - 08.2004

Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Provided primary customer support to internal and external customers.
Utilized customer service software to manage interactions and track customer satisfaction.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, handle time and productivity.
Responded proactively and positively to rapid change.
Educated customers about billing, payment processing and support policies and procedures.
Promoted available products and services to customers during service, account management, and order calls.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Acted as first point of contact and set appointments for prospective clients.
Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Promoted maintenance of professional and courteous customer interactions across reception personnel.
Utilized [Software] to retrieve and deliver [Type] messages.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Improved office operations by automating client correspondence, record tracking and data communications.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.