Abigail Moore
Kansas City,MO
Summary
Accomplished leader in the restaurant industry, adept in inventory management and purveyor relations, significantly enhancing operational efficiency and guest satisfaction. Passionate about team training and development, I leveraged strong leadership skills to cultivate a culture of excellence and innovation. My strategic approach to budgeting and financial reporting drove profitability and supported my various areas of responsibility. An accomplished Front of House Manager with extensive experience in the hospitality industry has taught me how to promptly assists guests and team members alike to identify specific needs of each. Consistently adheres to food safety and quality standards to promote guest satisfaction and high-quality service.
Overview
7
7
years of professional experience
Work History
Server
715
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Beverage Director
Ocean Prime
01.2022 - 04.2024
- Adhered to corporate efficiency and profitability goals for beverage program.
- Trained team of 40 to provide recommendations and answer questions.
- Managed inventory effectively, reducing waste and improving cost efficiency.
- Developed comprehensive training materials that increased bartender and server proficiency in both product knowledge and guest relations.
- Established relationships with local suppliers to source liquor, beer and wine at competitive prices, supporting community businesses while ensuring quality products for guests.
Assistant General Manager
Canary
10.2020 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and menu development.
- Created and implemented policies and procedures to guest relations and satisfaction.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Training Manager
Stockhill
09.2017 - 03.2020
- Created training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
Skills
- Team training and development
- Building guest relations and experiences
- Inventory Management
- Budgeting and Financial Reporting
- Marketing Strategy Development
- Purveyor Relations
- Event Planning
Timeline
Server
715
03.2023 - Current
Beverage Director
Ocean Prime
01.2022 - 04.2024
Assistant General Manager
Canary
10.2020 - 01.2022
Training Manager
Stockhill
09.2017 - 03.2020
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