Abigail Morales
Orlando,FL
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
20
20
years of professional experience
Work History
Assistant Property Manager
Davis Property Management
07.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Escalated major issues to property manager for immediate remediation.
- Handles preparation of all resident notices, including late payments and evictions.
- Works with legal counsel and local officials to perform evictions as required.
- Work with Property Manager to perform monthly close and produces monthly financial,leasing and other property activity reports.
- Showed apartments to potential tenants and answered questions regarding community as necessary.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
Leasing Consultant
Davis Property Management
11.2021 - 07.2022
- Greeted clients and prepared leases.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Registered clients on database to enable tracking history and maintain updated records.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties.
- Submitted work orders per tenants request.
Medical Receptionist
Nyack Hospital/Dr Anita Bhola
04.2019 - 02.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Printed prescription requests and queries in compliance with practice protocol.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
Liaison
WoodBridge/Home Aide Medical Supplies
12.2018 - 02.2020
- Act as liaison to doctor's offices and serve as the face of organization to both internal and external clients
- Educate patients on how to operate, maintain and use equipment
- Process benefit information, assist in copay and high deductibles while answering phones, troubleshooting the processing of claims for denials and scheduling the calendars of doctors, technicians as well as compliance follow ups and troubleshooting issues as they arise.
- Successfully communicated with entities inside and outside of business
- Solved conflicts and addressed issues that occurred between other entities and business
Pharmacy Technician
Hannaford Pharmacy
09.2018 - 12.2018
- Greeting and verify members according to HIPPA regulations
- Preparation of medications dispensing for counter pick up
- Contacting doctor's offices should there be any issues with prescriptions
- Collecting any copayments due and addressing any concerns by patients.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
21st Century Pharmacy
04.2018 - 09.2018
- Cross Trained in all aspects of pharmacy business ranging from obtaining prior authorizations to specialty and workman's compensation claims
- Preparation of medications for dispensing for both delivery and counter pick up
- Contacting doctor's offices should there be any issues with prescriptions
- Collecting any copayments due and addressing any concerns by patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
Prior Authorization Specialist/Pharmacy Technician
Tele Tech/Optum RX
11.2017 - 04.2018
- Greeting and verify members according to HIPPA regulations
- Process Prior Authorization Request Via Phone or Fax
- Check status of Prior Authorization
- Take inbound calls from members and providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
Bilingual Patient Care Coordinator/Pharmacy Technician
Walmart Specialty Pharmacy
08.2015 - 11.2017
- Use standard greeting and verify members according to HIPPA regulations
- Coordinate shipment of medication to patient's homes in a timely manner
- Act as a liaison for customers in resolving insurance/shipment issues
- Ensure that every patient is provided with world class customer service, helping them feel that Walmart Specialty is a cut above the rest
- Contact insurance companies and doctor's offices on behalf of mutual patients for the purpose of obtaining overrides, authorizations and refill request
- Process claims, reverse claims, input/process and fill prescriptions.
Registered Pharmacy Tech/Bilingual Customer Care Professional
Davita Rx Pharmacy Specializes in Renal Care
02.2014 - 07.2014
- Verify members according to HIPPA guidelines
- Perform patient follow up calls once a month to evaluate how they are managing their treatment regimen
- Process new Rx and or refill requests
- Address billing inquiries, process payments over the phone.
Registered Pharmacy Tech / Bilingual Customer Care Professional
Walgreens Mail Service Customer Care Center
06.2012 - 02.2014
- Use standard greeting and verify members according to HIPPA regulations
- Resolve prescription benefit plan and mail order inquiries
- Resolve issues and documents concerns for retail store customers
- Provide directory assistance to pharmacies and customers
- Resolve profile issues within our data base for both retail and online customers
- Trained to handle multi-lines of businesses at the same time.
Key Sales Associate
Zales Corporation
06.2011 - 09.2011
- Greet customers upon arrival with a smile using company standard greeting, making them aware that you are at their service
- Make each customer aware of any and all promotions that are currently being offered by the company
- Through probing questions guide each customer in their purchasing decisions so they walk away satisfied
- Maintain up to date inventory counts of supplies and merchandise, open and close kiosk, call in sales numbers three time per day, and make nightly deposits after closing for the night.
National Business Services/Advanced Network Services
AT&T Wireless
10.2007 - 04.2009
- Greet customers using standard greeting, speak in a professional tone/demeanor; while showing empathy for their frustration
- Follow proper protocol to verify account; while using tools provided to address customer's billing concerns and/or order new equipment
- Use analytical/probing skills learned to uncover the customer's problem then resolve issue
- Then close call with standard closing question & thank customer for their patronage
- Guided customers through the selection process of either upgrading or establishing new service and matching them with the plan that would suite their usage needs.
Collector I / Level III
Wells Fargo Financial
12.2006 - 03.2007
- Collect on accounts _4_ to _315_ days past due
- Arrange Western Union and Money Gram wire transfers
- Assist and encourage customers to bring accounts current, while attempting to prevent loss
- Advise customers in regard to collateral protection, insurance policies
- Provide superior customer service and quality control.
Administrative Assistant
Avon
05.2005 - 12.2006
- Schedule appointments for district manager & coordinate meetings/events
- Call to follow up on past due accounts, where upon curing delinquency call to reinstate the representatives to an active status
- Set up DSM Calendars for the month, check/reply to emails from lead inquiries, input contracts, check voicemails along with general office duties
- Monitor daily reports & occasionally deliver products from ship direct.
Photo Lab Tech
Wal-Mart Supercenter
09.2003 - 03.2004
- Service different types of photo processing requests while answering any questions or discussing concerns expressed by customers
- Educating customers about products sold in not only in my department but throughout the store
- Maintain & balance my own cash draw for my shift.
Education
Criminal Justice
Dutchess Community College
Poughkeepsie, NY01.2012
Skills
- Windows Operating Platforms
- Microsoft Office
- IWorks'09
- Promisenet
- Avaya
- Connexus
- Asembia
- Prime Rx
- Real Page Compliance
- Real Page One Site
Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Rpt State
Pharmacy Tech license in FL
Timeline
Assistant Property Manager
Davis Property Management
07.2022 - Current
Leasing Consultant
Davis Property Management
11.2021 - 07.2022
Medical Receptionist
Nyack Hospital/Dr Anita Bhola
04.2019 - 02.2020
Liaison
WoodBridge/Home Aide Medical Supplies
12.2018 - 02.2020
Pharmacy Technician
Hannaford Pharmacy
09.2018 - 12.2018
Pharmacy Technician
21st Century Pharmacy
04.2018 - 09.2018
Prior Authorization Specialist/Pharmacy Technician
Tele Tech/Optum RX
11.2017 - 04.2018
Bilingual Patient Care Coordinator/Pharmacy Technician
Walmart Specialty Pharmacy
08.2015 - 11.2017
Registered Pharmacy Tech/Bilingual Customer Care Professional
Davita Rx Pharmacy Specializes in Renal Care
02.2014 - 07.2014
Registered Pharmacy Tech / Bilingual Customer Care Professional
Walgreens Mail Service Customer Care Center
06.2012 - 02.2014
Key Sales Associate
Zales Corporation
06.2011 - 09.2011
National Business Services/Advanced Network Services
AT&T Wireless
10.2007 - 04.2009
Collector I / Level III
Wells Fargo Financial
12.2006 - 03.2007
Administrative Assistant
Avon
05.2005 - 12.2006
Photo Lab Tech
Wal-Mart Supercenter
09.2003 - 03.2004
Criminal Justice
Dutchess Community College
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