Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Moreno

Costumer Service
Hanford,United States

Summary

Welcoming bilingual Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

8
8
years of professional experience

Work History

Seasonal Support Driver

UPS
11.2023 - 12.2023
  • Managed over 100 deliveries daily in timely matter.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to correct recipients.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

Cashier

Jalisco Meat Company
08.2021 - 10.2023
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels, while answering calls.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items.
  • Answered questions about store policies and addressed customer concerns.
  • Learned cook position and recipes while providing backup at key times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Picker & Packer

Titan Ag Services, Inc
08.2015 - 06.2020
  • Pulled orders quickly to maintain demanding productivity goals.
  • Weeded vegetable and herb gardens to provide healthy environment for plant growth
  • Recorded daily progress and examined data to identify and rectify problems in productivity
  • Checked packing slips and other documentation to appropriately box items requested.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments

Education

High School Diploma -

Porterville High School
Porterville, CA
05.2014

Skills

  • Basic knowledge in Microsoft and Excel
  • Telephone etiquette
  • Customer Assistance
  • Answering Customer Questions
  • Problem-Solving
  • Returns Processing
  • POS Systems
  • Cash Handling
  • Staff Training
  • Merchandise Restocking
  • Cleaning and Sanitizing

Timeline

Seasonal Support Driver

UPS
11.2023 - 12.2023

Cashier

Jalisco Meat Company
08.2021 - 10.2023

Picker & Packer

Titan Ag Services, Inc
08.2015 - 06.2020

High School Diploma -

Porterville High School

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Abigail MorenoCostumer Service