Abigail Moreno
Texas City,TX
Summary
Accomplished operational manager with a proven track record of creating a collaborative atmosphere and driving performance excellence to deliver exceptional customer experiences and foster brand loyalty. Successfully oversees and aligns processes with dynamic conditions, consistently improving efficiency and maximizing profits. A motivational leader adept at building strong relationships with customers, employees, and senior management.
Overview
6
6
years of professional experience
Work History
Supervisor of Patient Transportation
Sodexo Healthcare Services
07.2024 - Current
- Oversees 15 to 20 employees on 2 separate Hospital Campuses in daily operations of the transportation department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Store Manager
Pacsun Retail Store
04.2023 - 07.2024
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated the technical administrative processes to direct activities concerning production, pricing and sales.
Retail Sales Key Holder
Fragrance Outlet
08.2023 - 06.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Utilized IT systems (Outlook, Excel and Teams) to manage customer interface, to complete required data entry, to generate financials, and to generate other statistical reporting as directed by management.
Shift Supervisor
Bay Area Raceway
05.2020 - 04.2023
- Completed opening and closing duties to facilitate business operations.
- Utilized IT systems to manage point of sale (POS) system, employee schedules, payroll, customer service data, and generation of required reports.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Identified inefficiencies in operations between walk in revenue and the rental side of operations establishing a set standard of booking guidelines, reservation verifications and payments for private parties.
- Conducted verification of employee identification and issued credentials.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Assessed operations and adjusted scheduling to maximize productivity.
- Supervised and led employees to maintain productivity and customer service levels.
Part-Time Salesperson
Niche
10.2021 - 04.2022
- Developed key customer relationships to increase sales.
- Displayed strong interpersonal skills while interfacing with customers to provide a friendly atmosphere and smooth shopping experience.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
Gymnastic Coach
Santa Fe Sports
02.2019 - 08.2020
- Directed physical conditioning programs to enable junior level athletes to achieve maximum performance.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
Education
Some College (No Degree) - Geology
College of The Mainland
Texas City, TXHigh School Diploma -
Clear Creek High School
League City, TX05.2021
Skills
- Business Administration
- Operations Management
- Budget Management
- Leadership Abilities
- Organizational Skills
Timeline
Supervisor of Patient Transportation
Sodexo Healthcare Services
07.2024 - Current
Retail Sales Key Holder
Fragrance Outlet
08.2023 - 06.2024
Assistant Store Manager
Pacsun Retail Store
04.2023 - 07.2024
Part-Time Salesperson
Niche
10.2021 - 04.2022
Shift Supervisor
Bay Area Raceway
05.2020 - 04.2023
Gymnastic Coach
Santa Fe Sports
02.2019 - 08.2020
Some College (No Degree) - Geology
College of The Mainland
High School Diploma -
Clear Creek High School
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