Abigail Morrison
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
Work History
Digital Content Editor
1888 Media
07.2023 - Current
- Enhanced overall content quality by proofreading, editing, and revising articles for accuracy and clarity.
- Streamlined editorial workflow by implementing efficient processes for content submission and review.
- Managed a team of freelance contributors, ensuring timely delivery of high-quality content.
- Maintained brand consistency by adhering to established style guides and editorial standards.
- Developed compelling multimedia content, including images, videos, and interactive elements to enhance storytelling.
- Ensured timely publication of digital content by managing editorial calendars and coordinating with team members.
- Increased social media engagement by crafting shareable headlines and optimizing article formatting for online platforms.
Front Desk Coordinator
Drybar
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Assisted in training new staff members on front desk procedures and company policies.
Front Desk Coordinator
Drybar
08.2022 - 11.2023
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Assisted in training new staff members on front desk procedures and company policies.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
Front Desk Receptionist
ZipTanz
07.2023 - 11.2023
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
Bartender
Zola
11.2022 - 03.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Denver Country Club
05.2022 - 08.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Served high customer volumes during special events, nights, and weekends.
Sales Associate
Outbound Ski & Board
12.2021 - 06.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
BC Surf & Sport
06.2021 - 12.2021
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Graphic Design
Eastern Michigan University
Ypsilanti, MI03.2026
Skills
- Office Administration
- Word Processing
- End-Of-Day Reporting
- Phone Call Direction
- Effective Planning
- Guest Services
- Cash Handling
- Project Management
- Appointment Setting
Timeline
Front Desk Coordinator
Drybar
12.2023 - Current
Digital Content Editor
1888 Media
07.2023 - Current
Front Desk Receptionist
ZipTanz
07.2023 - 11.2023
Bartender
Zola
11.2022 - 03.2023
Front Desk Coordinator
Drybar
08.2022 - 11.2023
Bartender
Denver Country Club
05.2022 - 08.2022
Sales Associate
Outbound Ski & Board
12.2021 - 06.2022
Sales Associate
BC Surf & Sport
06.2021 - 12.2021
Associate of Arts - Graphic Design
Eastern Michigan University