Abigail Morrissey
Farmington Hills,MI
Summary
I am a highly professional individual seeking a position that will utilize my conversational Spanish skills and Global Studies background. I am a hardworking and passionate job seeker with strong organizational skills, excellent oral and written communication, active listening and analytical problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Berkshire ESupply
06.2022 - Current
- Handle customers and vendor inquiries and provide suggestions courteously and professionally.
- Actively listen to customers and vendors, handling concerns quickly and escalate major issues to supervisor.
- Answer constant flow of customer and vendor calls with minimal wait times.
- Answer customer and vendor telephone calls promptly to avoid on-hold wait times.
- Provide back up for the Latin American advisor when she is unavailable using Spanish language
- Use Microsoft to receive all inquiries and communicate with other employees
Cashier
Busch's Fresh Food Market
04.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Supervised self check out station
- Supervised front counter when requested
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Manager
Family Dollar
09.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted with apprehension of shoplifters
Cashier
Family Video
07.2017 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted new releases increasing sales
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise on shelves
Education
Bachelor of Arts - Global Studies And Spanish
Wayne State University
Detroit, MI05.2023
High School Diploma -
Farmington High School
Farmington, MI05.2017
Skills
- Speak Spanish
- Conflict Mediation
- Customer Relationship Management
- Microsoft Outlook
- Cultural Sensitivity
- Document and Records Management
- Time Management
- Adobe Systems Adobe Acrobat
- Cultural Awareness
Timeline
Customer Service Representative
Berkshire ESupply
06.2022 - Current
Cashier
Busch's Fresh Food Market
04.2021 - 02.2022
Assistant Manager
Family Dollar
09.2020 - 03.2021
Cashier
Family Video
07.2017 - 02.2021
Bachelor of Arts - Global Studies And Spanish
Wayne State University
High School Diploma -
Farmington High School
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