Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Morse

Akron

Summary

Accomplished ACE Trainer at Topgolf USA, adept in new hire training and creative problem solving, significantly enhancing staff productivity and guest satisfaction. Leveraged public speaking and planning skills to streamline operations and elevate service quality at BigShots Golf, achieving notable improvements in efficiency and customer relations.

Personable and reliable with knack for creating positive customer experiences. Possesses strong communication skills and solid understanding of customer service principles, including problem-solving and conflict resolution. Aims to enhance guest satisfaction and contribute to welcoming environment.

Overview

2
2
years of professional experience

Work History

ACE Trainer

Topgolf USA
01.2025 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Guest Services Associate

TopGolf
10.2024 - Current
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
  • Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.

Guest Experience Coordinator

BigShots Golf
11.2022 - 10.2024
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in processes for improved efficiency and reduced wait times.
  • Maintained a clean and organized reception area to create a welcoming atmosphere for guests upon arrival.
  • Implemented customer feedback surveys, utilizing insights to improve services and amenities offered.
  • Ensured seamless communication between front desk, maintenance, and food service teams for optimal guest experience.
  • Trained new team members on standard operating procedures, elevating overall service quality across the department.

Education

Coventry High School
Akron, OH

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving

Timeline

ACE Trainer

Topgolf USA
01.2025 - Current

Guest Services Associate

TopGolf
10.2024 - Current

Guest Experience Coordinator

BigShots Golf
11.2022 - 10.2024

Coventry High School

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Abigail Morse