Abigail Mroz
Pittsburgh,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Kids Kingdom Attendant
Pittsburgh Zoo & PPG Aquarium
Pittsburgh, PA
05.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Interacted with guests and assisted them with their needs.
- Gave educational talks to zoo guests.
- Helped plan and help with kids' birthday parties.
Front Office Manager
Evergreen Appraisal
Pittsburgh, PA
10.2019 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, and answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
Education
High School Diploma -
Woodland Hills High School
Pittsburgh, PA05-2023
Some College (No Degree) - Hospitality Management
The Pennsylvania State University
State College, PASkills
- Calm Under Pressure
- Conflict Resolution
- Organization
- Analytical Thinking
- Problem solver
- Multi-tasker
- Good attention to detail
- Teamwork
Affiliations
- Environmental Resource Management Society Member
- Fishkeeper/ Work with and maintain large aquariums.
- Avid Cook
Accomplishments
- Head fish keeper at the Penn State aquarium
- Class president twice in high school and Tri sports varsity captain
- Zoo ambassador
Timeline
Kids Kingdom Attendant
Pittsburgh Zoo & PPG Aquarium
05.2023 - Current
Front Office Manager
Evergreen Appraisal
10.2019 - Current
High School Diploma -
Woodland Hills High School
Some College (No Degree) - Hospitality Management
The Pennsylvania State University
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