Abigail L. Muldoon

• Trained and educated customers on platform functionality and Dscout methodology, enhancing platform adoption across diverse user segments.
• Consult with customers to provide specific recommendations for their research designs on the software platform, ensuring successful outcomes and value realization.
• Collaborated with customers to execute impactful research projects on Dscout, overseeing planning, design, recruiting, fielding, and client engagement.
• Act as a Dscout expert to train and educate customers on platform functionality and Dscout methodology, driving wide and deep platform adoption.
• Partnered with Sales team to boost customer retention, identify expansion opportunities, and proactively address churn risks.
• Manage 1-3 Research Advisors, prioritizing workload, coaching on work performance, and professional growth.
• Conducted onsite customer visits to gather feedback for the Product team and strengthen industry relationships.
• Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings.
• Provide support and guidance to research participants

• Lead multiple UX/HF research studies including exploratory, formative and summative studies, to refine and validate FDA-regulated medical devices to ensure they are safe and effective for patients.
• Executed remote UX research studies using Dscout, enhancing participant engagement rates and reducing insight delivery time by 5 days compared to traditional methods.
• Design and program complex qualitative and quantitative surveys featuring extensive branches, logic, and automatic internal data validation to ensure seamless, high-quality data collection.
• Communicated strategic recommendations to clients, achieving satisfaction scores of 95% or greater and securing repeat engagements.
• Build and maintain strong client relationships by effectively communicating strategic recommendations leading to client satisfaction scores of 95% or greater and repeat engagements.
• Managed direct reports and trained on research methodologies and best practices, fostering a culture of continuous learning.

• Designed and implemented robust mixed-methods research studies, combining qualitative interviews, usability testing, diary studies, and large-scale surveys for digital health technologies.
• Collaborated with designers, product managers, clients, and stakeholders to align data strategies and integrate key research findings into product development, enhancing user experience.
• Analyzed complex qualitative and quantitative datasets to extract actionable insights that informed decision-making and optimized processes, contributing to improved project outcomes.
• Led cross-functional teams to align stakeholders on timelines, budgets, and project goals, ensuring successful execution of research initiatives.

• Developed data collection systems, methodologies, and procedures for 15+ NIH and CDC funded HIV/STI prevention research studies from study design to analysis/database lockdown.
• Standardized Division data management by authoring and implementing SOPs including “Best practices for Preparing Datasets for Analysis” and “Data Aggregation Best Practices.”
• Designed and implemented a standardized process for data abstraction via ROIs enabling multiple community based organizations with diverse workflows to efficiently submit data to meet goals.
• Presented data analysis in narrative, table, graph, and Power BI dashboard formats for biweekly, quarterly, and DSMB reports, enhancing monitoring of patient safety.
• Led cross-functional research teams and mentored junior researchers by prioritizing workload across teams, coaching individual work performance, and contributing to overall professional growth.
• Implemented standardized data abstraction process via ROIs, enabling multiple community-based organizations with diverse workflows to submit data effectively to meet goals.

• Led implementation of data management plans for 10+ studies including multi-site clinical trials.
• Performed quarterly QA and IRB audits, developing summary reports for stakeholders to enhance quality and accuracy of research data.
• Designed user-friendly data collection systems in Qualtrics XM and REDCap, addressing complex data capturing needs while maintaining high data quality.
• Conducted data management training sessions for division and hospital partners, improving overall data handling capabilities.

• Developed and validated surveys and data collection instruments in SaaS platforms for 5+ research studies, including NIH clinical trials and observational studies, enhancing data accuracy and reliability.
• Evaluated software systems for data capture and secure storage, negotiating a 20% reduction in service fees, optimizing budget allocation for data collection systems.
• Developed data management protocols to enhance data integrity and accessibility across departments.
• Led cross-functional teams in implementing data governance initiatives to align with organizational standards.
• Streamlined data reporting processes, reducing turnaround time for critical analyses and decision-making.

• Programmed survey and other data collection instruments using SaaS-based platforms.
• Reviewed, organized, and cleaned multi-year research study data to ensure integrity and usability for analysis.
• Served as subject matter expert on data processes and systems, enabling leadership to make informed decisions regarding patient safety and monitoring.

Honors with Distinction

• Ballenger 2024 Scholarship Recipient

Summa cum laude

Minor in biology