Abigail Murphy
Bradford,RI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by mentoring roles at TJ Maxx and Weekapaug Inn. Skilled in customer service and time management, consistently improved team performance and guest experience. Adapted to high-volume environments with a positive attitude, contributing to increased efficiency and occupancy rates.
Overview
3
3
years of professional experience
Work History
Cashier
TJ Maxx, TJX Companies
04.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Boat House
Weekapaug Inn
01.2022 - 11.2023
- Managed competing deadlines with efficiency.
- Worked with children everyday doing different types of activities, outdoor and indoor
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Served as a mentor to new staff members, providing training on policies, procedures, and best practices for working with children.
- Created new and fun activities to drive enthusiasm for children.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Assisted guests in activities and enjoyment
Front Desk Agent
Weekapaug Inn
01.2022 - 11.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Contributed to higher occupancy rates through outstanding customer service.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
Restaurant Busser
Misquamicut Beach and Golf Course
06.2021 - 06.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
Education
High School Diploma -
Westerly High School
Westerly, RI06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills and organization
- Customer Relations
- Cleaning and sanitizing
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Flexible and Adaptable
- Great with kids
Timeline
Cashier
TJ Maxx, TJX Companies
04.2024 - 07.2024
Boat House
Weekapaug Inn
01.2022 - 11.2023
Front Desk Agent
Weekapaug Inn
01.2022 - 11.2023
Restaurant Busser
Misquamicut Beach and Golf Course
06.2021 - 06.2022
High School Diploma -
Westerly High School
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