Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Abigail Murphy

Buffalo,NY

Summary

Dynamic barista with extensive experience at Starbucks, recognized for exceptional customer service and training new hires. Skilled in time management and beverage preparation, I fostered a loyal customer base through personalized interactions and effective problem resolution. Committed to enhancing team performance and creating a welcoming atmosphere in fast-paced environments. Truly committed to fostering an inclusive and safe environment where I can provide a highlight of their day.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
08.2023 - Current
  • Assisted in training new baristas on beverage preparation techniques and customer service protocols.
  • Handled cash transactions accurately while adhering to company policies for financial accountability.
  • Engaged in continuous learning about coffee origins and brewing methods to enhance product knowledge and customer interactions.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.

Babysitter

Family Members
06.2016 - Current
  • Supervised children in safe, nurturing environment, ensuring well-being and engagement.
  • Developed and implemented creative activities to foster learning and development.
  • Communicated effectively with parents regarding children's progress and needs.
  • Managed daily schedules, including meals, playtime, and nap routines efficiently.
  • Assisted children with homework and educational tasks to support academic growth.

Barista Trainer

Starbucks
01.2023 - 08.2023
  • Trained new baristas on beverage preparation and customer service standards.
  • Delivered ongoing coaching to improve team performance and efficiency.
  • Assisted in developing training materials and resources for staff education.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.

Barista

Starbucks
08.2022 - 12.2022
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Barista

Starbucks
01.2022 - 08.2022

Education

Bachelor of Arts - Music Business

Columbia College, Chicago
Chicago, IL

Bachelor of Arts - Psychology, Forensic Psychology

Canisius College
Buffalo, NY
05-2027

High School Diploma -

Cathedral High School
Indianapolis, IN
05-2021

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Exceptional customer service
  • Adaptive and creative
  • Professional demeanor
  • New hire training

Accomplishments

  • Promoted to Barista Trainer after a year of employment
  • Collaborated with store manager to maintain sustainability within our store
  • Recognized by customers for outstanding service and connection

Timeline

Barista

Starbucks
08.2023 - Current

Barista Trainer

Starbucks
01.2023 - 08.2023

Barista

Starbucks
08.2022 - 12.2022

Barista

Starbucks
01.2022 - 08.2022

Babysitter

Family Members
06.2016 - Current

Bachelor of Arts - Music Business

Columbia College, Chicago

Bachelor of Arts - Psychology, Forensic Psychology

Canisius College

High School Diploma -

Cathedral High School

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