Abigail Myers
Edmond,OK
Summary
Highly organized, detail-oriented, and hardworking individual with six years of experience in customer service, including both food service and retail sales. Quick learner, creative problem solver, team player who is highly adaptable to a variety of environments and work responsibilities.
Overview
7
7
years of professional experience
Work History
Production Operator
Simple Modern
Oklahoma City, Oklahoma
08.2023 - Current
- Manage and move inventory.
- Organize inventory, tools, and other equipment
- Navigate computer programs such as CorelDRAW and Radian Laser Systems.
- Adjust machine settings as necessary to meet customer specifications for product size or shape.
- Observe machine operations to detect any problems or defects in the finished product.
- Follow detailed instructions for operating complex manufacturing equipment in a safe manner.
- Ensure that all products met established quality standards before packaging them for shipment.
- Assist in troubleshooting mechanical problems encountered during production runs.
Shift Supervisor
Starbucks
Midwest City, OK
06.2021 - 08.2023
- Completed opening and closing duties to facilitate business operations
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Collaborated with team members to improve performance and implement training updates
- Planned and managed resources to consistently meet production, quality and cost goals
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork
- Handled escalated customer concerns and emergencies in absence of the store manager
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Sales Associate
Walgreens
Shawnee, OK
12.2020 - 02.2022
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Received and displayed product shipments on store retail shelves upon delivery
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Trained new team members in cash register operation, stock procedures and customer services.
Barista
Theory Coffeehouse and Juicery
Oklahoma City, OK
07.2020 - 12.2020
- Solely responsible for managing all in-store duties on shift, including security, cash management, equipment maintenance, customer interactions, and maintaining cleanliness
- Prepared and served coffee, espresso drinks, smoothies, and freshly-pressed juices
- Maintained calm demeanor during high-volume periods and special events
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Followed health, safety and sanitation guidelines to pass state inspections
- Created complex, hand-crafted beverages based upon customer preferences
- Described menu items to customers and suggested products based on stated preferences.
Barista
Starbucks
Norman, OK
05.2019 - 06.2020
- Provided efficient service by quickly and accurately preparing orders
- Aided in ensuring customer satisfaction by maintaining both speed and accuracy, as well as creating a friendly environment for every customer
- Assisted in tasks such as organization of stock and inventory tracking.
New Team Member Trainer
Chick-Fil-A
Norman, OK
07.2017 - 10.2019
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Rotated through series of different stations based on team needs
- Trained new team members using approved training materials and information
- Assisted newly hired team members by explaining company procedures and safety requirements
- Upheld high standards of productivity and quality in operations.
Education
Bachelor of Arts - English
University of Central Oklahoma
12-2026
Skills
- Conflict Resolution Techniques
- Customer-Oriented
- Training and Mentoring
- Continuous Improvement
- Project Management
- Document Proofreading
- Copy Editing
- Keen eye for detail
Timeline
Production Operator
Simple Modern
08.2023 - Current
Shift Supervisor
Starbucks
06.2021 - 08.2023
Sales Associate
Walgreens
12.2020 - 02.2022
Barista
Theory Coffeehouse and Juicery
07.2020 - 12.2020
Barista
Starbucks
05.2019 - 06.2020
New Team Member Trainer
Chick-Fil-A
07.2017 - 10.2019
Bachelor of Arts - English
University of Central Oklahoma
Similar Profiles
Yash AgrawalYash Agrawal
Co-Founder at Simple & Modern SolutionsCo-Founder at Simple & Modern Solutions
Elissa DeHeartElissa DeHeart
Barista at The Simple Coffee HouseBarista at The Simple Coffee House
Lily BauerLily Bauer
Babysitter at Sitting Made SimpleBabysitter at Sitting Made Simple