Abigail Narvaez Vazquez
Red Springs,NC
Summary
Bilingual customer service specialist with experience in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
9
9
years of professional experience
Work History
NPIS Sorter
Mountaire Farms of North Carolina
06.2023 - Current
- Worked collaboratively with colleagues in fast-paced environment
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process
- Collaborated with team members to improve overall productivity on the line
- Followed company policies and procedures to produce consistent work results
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment
Substitute Teacher
PSRC
01.2023 - 06.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness
- Enforced school and class rules to maintain order in classroom
- Monitored student behavior and administered discipline as needed
Bilingual Front Desk Receptionist
Hunt & Brooks Attorneys at Law
09.2020 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment
- Operating telephone switchboard by answering all incoming calls and properly directing them to their party
- Scheduled, confirmed and updated appointments and attorney calenders
- Collected payments from clients in forms of cash, card or checks
- Supported administrative tasks such as filing, data entry, and document preparation
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
- Took messages from clients for attorneys and/or their assistants
- Provided information of legal services we provided
- Translated for our spanish-speaking clients
- Translated documents to/from our clients
- Assisted office manager in general duties
- Handled general faxing & copying
Sales Associate
Walmart
11.2017 - 08.2020
- Properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained records related to sales and inventory availability
- Prepared merchandise for salesfloor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise
- Trained new sales team associates in product and company procedures
- Maintained customer satisfaction by resolving customer challenges by offering different products and services
- Answered customer questions about sizing, accessories, and merchandise care
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Worked effectively in fast-paced environments
- Worked flexible hours across night, weekend, and holiday shifts
- Organized and detail-oriented with a strong work ethic
Cashier
Hardees
04.2017 - 10.2017
- Took customer orders
- Prepared food
- Provided customer service
- Resolved customer complaints
- Trained new sales associates
Sales Associate
Page Plus Cellphone Store
03.2016 - 11.2016
- Provided customers with product information
- Contacted the company for technical problems
- Checked inventory and stocked merchandise
- Created spreadsheets for customer payment log
- Trained new sales associates
Skills
- Bilingual
- Public speaking
- Active listening
- Customer service
- Data entry
- Document translation
- Sales training
- Problem solving
- Multi-tasking
- Motivation
- Teamwork
- Phone operator
- Payment processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
NPIS Sorter
Mountaire Farms of North Carolina
06.2023 - Current
Substitute Teacher
PSRC
01.2023 - 06.2023
Bilingual Front Desk Receptionist
Hunt & Brooks Attorneys at Law
09.2020 - 10.2022
Sales Associate
Walmart
11.2017 - 08.2020
Cashier
Hardees
04.2017 - 10.2017
Sales Associate
Page Plus Cellphone Store
03.2016 - 11.2016
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