Abigail Neale
Binghamton,NY
Summary
Personable caseworker with experience working long term with families who have children in foster care. Skilled in writing detailed progress notes and permanency reports. Responsible in completing work in a timely manner to meet deadlines. Great at working in teams in order to reach a goal. Trained through New York State OCFS.
Overview
7
7
years of professional experience
Work History
Family Services Caseworker
Broome County Department Of Social Services
2022.09 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established and maintained relationships with clients
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Conducted home visits to assess safety of living environment.
Hostess/ Server
The Colonial
2018.10 - 2022.04
- Served as a point of contact for customers in making and preparing reservations and in maintaining the customer waitlist
- Communicated with customers and coworkers to ensure customers would be served
- Solved problems in a timely manner when a wait time was underestimated
- Learned to build rapport and de-escalate upset customers to maintain customer satisfaction
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Parlor City Vegan
2019.11 - 2021.11
- Took orders and communicated with kitchen staff to ensure guests received their food
- Responsible for answering the phone and communicating with customers who called with questions
- Kept track of and packed to go orders to ensure customers received the correct orders
Family Services Intern
Social Services
2020.08 - 2020.12
- Attended family court hearings with case workers to learn how family court hearings operate
- Reviewed notes for various family services cases to understand details that are needed for writing case notes
- Completed many trainings for family services case workers to learn how to work with various types of people and families
- Observed weekly placement meetings and monthly case review meetings in order to understand how different levels of case management works
Park Attendant
Binghamton Parks and Recreation
2017.05 - 2019.09
- Gained experience working with children ages 5-11 years old
- Used problem solving skills to mediate conflict between children to ensure everyone was safe and happy
- Gained a better understanding of child development
Volunteer
Lourdes Hospital
2016.06 - 2016.10
- Worked with and learned to care for all ages
- Used communication skills to understand the needs of patients
- Became personable with patients to make their time healing at the hospital better
Education
Bachelor of Science - Human Development
Binghamton University, State University of New York
Binghamton, NY06.2021
Skills
- Time Management
- Documentation
- Case Conferences
- Judgment and Decision-Making
- Home Visits and Inspections
- Case Planning and Management
Timeline
Family Services Caseworker
Broome County Department Of Social Services
2022.09 - Current
Family Services Intern
Social Services
2020.08 - 2020.12
Server
Parlor City Vegan
2019.11 - 2021.11
Hostess/ Server
The Colonial
2018.10 - 2022.04
Park Attendant
Binghamton Parks and Recreation
2017.05 - 2019.09
Volunteer
Lourdes Hospital
2016.06 - 2016.10
Bachelor of Science - Human Development
Binghamton University, State University of New York
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