Abigail S. Neff
West Carrollton,OH
Summary
Professional in financial operations, prepared to contribute effectively to accounting teams. Experienced with managing financial transactions and maintaining accurate records. Proven ability to collaborate and adapt to changing needs. Recognized for reliability, accuracy, and effective communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Swart Funeral Home, Inc.
03.2021 - Current
- Interacted with clients and professional services personnel to direct activities and communicate instructions during funeral services and visitations.
- Executed record filing system to improve document organization and management.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Customer Service Representative
Farmers & Merchants Bank
07.2020 - 03.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Personal Banker
JPMorgan Chase
02.2020 - 07.2020
- Cultivated client relationships to enhance banking services and improve customer satisfaction.
- Provided expert financial guidance, assisting clients in achieving their financial goals and objectives.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Lead Teller Operations Specialist
JPMorgan Chase
08.2016 - 02.2020
- Led daily operations to ensure compliance with banking regulations and internal policies.
- Processed quarterly surprise vault, ATM, and cash box audits with zero error rate.
- Maintained scheduling for main branch to keep all shifts appropriately staffed.
Teller
JPMorgan Chase
05.2015 - 08.2016
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Bachelor of Science - Criminal Justice
Indiana Wesleyan University
Marion, IN10.2018
Skills
- Computer proficiency
- Data entry
- Account management
- Office administration
- Administrative support
- Customer service
- Documentation and recordkeeping
- Confidential document control
- Time management
- Strong problem solver
Certification
- CNP - Certified Notary Public
Timeline
Administrative Assistant
Swart Funeral Home, Inc.
03.2021 - Current
Customer Service Representative
Farmers & Merchants Bank
07.2020 - 03.2021
Personal Banker
JPMorgan Chase
02.2020 - 07.2020
Lead Teller Operations Specialist
JPMorgan Chase
08.2016 - 02.2020
Teller
JPMorgan Chase
05.2015 - 08.2016
Bachelor of Science - Criminal Justice
Indiana Wesleyan University
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