Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Abigail Nelessen

Pine River,WI

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Facilities Operations Coordinator

Blaze Sports And Fitness
10.2023 - Current

  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Served as point of contact for internal and external customers seeking support and information.
  • Managed minor appliance issues and scheduled repairs.
  • Supervised staff of 10 in day-to-day activities.

Training General Manager

MOD Pizza
10.2015 - 10.2023
  • Directly managed a staff of 25+ people, with two levels of leadership.
  • Managed multiple large-scale training projects, ensuring timely completion within budget constraints.
  • Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
  • Enhanced company performance through strategic training initiatives and effective workforce development.
  • Led change management efforts during organizational restructuring, guiding staff through transitions while maintaining productivity levels.
  • Promoted culture of learning by regularly reviewing employee feedback and adapting instructional strategies accordingly.
  • Championed diversity and inclusion initiatives within the organization through training and tailored educational events.
  • Collaborated with department heads to identify areas of improvement and develop targeted training solutions.
  • Oversaw inventory management, maintaining appropriate stock levels while minimizing waste and shrinkage.
  • Achieved financial objectives by monitoring budgetary requirements, controlling expenses, and maximizing revenue generation opportunities.
  • Managed human resources activities such as recruitment, selection, scheduling and payroll processes; ensuring staffing needs were met consistently.
  • Managed store operations effectively, ensuring optimal customer service and satisfaction levels.
  • Conducted regular performance evaluations of staff members, identifying opportunities for professional development and growth.
  • Fostered positive work environment through effective communication, team-building exercises, and employee recognition programs.
  • Coordinated promotional events to attract new customers and drive sales growth within local market area.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Supported store opening by setting up office space, equipment and POS systems.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Lead Supervisor

It's Sugar
08.2014 - 07.2015
  • Interviewed candidates for associate positions along with initial training,
  • Maintained and handled purchase ordering,
  • Received and audited inventory,
  • Attend and participate in store and regional meetings and workshops, Complete annual inventory audits

Associate Manager

Build-a-Bear
03.2014 - 01.2015
  • Train all staff on policies and procedures,
  • Maintain store product in back room and on sales floor,
  • Run Birthday party program, from booking parties, scheduling staff, and training,
  • Change store layouts and follow corporate directives,
  • Appropriately handle customer concerns, comments, and questions.

Kids Activities Assistant Department Head

Lifetime Athletic
03.2012 - 01.2014
  • Oversee entire kids department along with department meetings and training programs,
  • Manage birthday parties from cold calls and emails to booking, scheduling, and organizing,
  • Train staff on different activities, CPR, First aid and other health classes, Book Coaches and Teachers for programs,
  • Contact outside vendors for promotional parties and fundraisers,
  • Ensure kids safety in child center with scheduling appropriate coverage
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Scheduled movies, entertainment, and other special events.

Assistant Manager

Coldstone Creamery
03.2009 - 10.2012
  • Maintain Food and Health standards,
  • Handled all money transactions in store and bank related,
  • Ordered and stocked inventory,
  • Maintain partnership with volunteer groups and fundraisers

Education

BBA - Business Management, Concentration in Marketing

Southern New Hampshire University
New Hampshire, OH
05.2025

Cosmetology School - Cosmetology

Toni & Guy
Scottsdale
01.2016

Associate of Science - Business Management

Phoenix College
Phoenix, AZ
12.2013

High School Diploma -

Chaparral High School
Scottsdale, AZ
05.2010

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Performance Management
  • Staff Development
  • Performance Evaluations
  • Business Administration
  • Product Management
  • Customer Service

References

References are available upon request

Timeline

Facilities Operations Coordinator

Blaze Sports And Fitness
10.2023 - Current

Training General Manager

MOD Pizza
10.2015 - 10.2023

Lead Supervisor

It's Sugar
08.2014 - 07.2015

Associate Manager

Build-a-Bear
03.2014 - 01.2015

Kids Activities Assistant Department Head

Lifetime Athletic
03.2012 - 01.2014

Assistant Manager

Coldstone Creamery
03.2009 - 10.2012

BBA - Business Management, Concentration in Marketing

Southern New Hampshire University

Cosmetology School - Cosmetology

Toni & Guy

Associate of Science - Business Management

Phoenix College

High School Diploma -

Chaparral High School

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