Abigail Nelson
Alexandria,KY
Summary
To obtain a new graduate position as a BSN prepared Registered Nurse in the Mother/Baby unit at St. Elizabeth Healthcare Edgewood Hospital.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Nurse Aide: Mother/Baby
St. Elizabeth Edgewood
Edgewood, KY
01.2025 - Current
- Supporting mothers through postpartum care
- Assisting in newborn care
- Improving patient satisfaction by assisting with personal hygiene tasks, maintaining cleanliness and comfort.
- Contributing to a positive patient experience by establishing rapport and effectively communicating with patients, families, and team members.
- Assisting nursing staff in the delivery of high-quality healthcare services through prompt and accurate completion of assigned tasks.
Retail Sales Rep
The Lovely Closet Boutique
Alexandria, KY
06.2022 - 08.2023
- Communicated with clients in store and over the phone, package orders, stock retail, organize floor/warehouse, social media marketing, organize off-site retail events, etc.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Trained new team members on customer service protocols and product knowledge.
- Implemented merchandising strategies to promote seasonal promotions effectively.
- Processed sales transactions accurately using point-of-sale system.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Greeted customers and helped with product questions, selections, and purchases.
Server/Drive Thru
Skyline Chili
04.2019 - 06.2021
- Communicate with customers, handle money, complete daily tasks, prepare and clean work area, etc.
- Processed orders accurately using point-of-sale system, minimizing errors and improving transaction speed.
- Assisted in training new staff on menu items, service protocols, and company standards to ensure consistency.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Handled customer inquiries and complaints effectively, resolving issues promptly to enhance guest experience.
- Monitored inventory levels and assisted with stock management to ensure adequate supplies during service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science in Nursing -
Northern Kentucky University
Highland Heights, KY12-2026
High School Diploma -
NKU
03-2026
High School Diploma -
UK
01-2023
High School Diploma -
Campbell County High School
Alexandria06-2021
Skills
- Diaper changes
- Monitoring temperature
- Swaddling
- Bathing
Newborn
- Bottle feeding & burping support
- Intake & output monitoring
- Hearing screens
- Vital signs
Mother
Certification
- Basic Life Support (BLS), American Heart Association 2021-Present
Timeline
Student Nurse Aide: Mother/Baby
St. Elizabeth Edgewood
01.2025 - Current
Retail Sales Rep
The Lovely Closet Boutique
06.2022 - 08.2023
Server/Drive Thru
Skyline Chili
04.2019 - 06.2021
Bachelor of Science in Nursing -
Northern Kentucky University
High School Diploma -
NKU
High School Diploma -
UK
High School Diploma -
Campbell County High School