Abigail Ngwa
Falls Church,VA
Summary
I am a passionate healthcare professional with a deep commitment to making a positive impact on the lives of those I serve. With extensive experience in program management, team leadership, and compliance monitoring, I thrive on creating collaborative environments where teams excel, and individuals receive the support they need. I’m skilled at developing innovative policies, mentoring staff, and implementing strategies that enhance efficiency and quality of care. Known for my approachable nature and strong communication skills, I enjoy building relationships with stakeholders, resolving challenges, and driving meaningful improvements in fast-paced settings. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Manager / QDDP / Direct Support Professional Supervisor
Serenity Alliance Healthcare
Falls Church, VA
01.2021 - Current
- Supervise and develop a diverse team of caregivers, ensuring adherence to best practices and regulatory standards.
- Develop and implement policies and procedures to enhance program efficiency and compliance.
- Oversee quarterly and incident reporting to ensure transparency and alignment with regulatory requirements.
- Liaise with families, and external stakeholders to address care plans, compliance matters, and program improvements.
- Conduct training and professional development sessions to ensure staff competency and performance excellence.
- Monitor program outcomes, and resolve local barriers to enhance the quality of care and support services.
- Spearhead recruitment and hiring processes, fostering an inclusive and high-performing workplace culture.
- Managed external client and business partner relationships.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented comprehensive program management plans, incorporating strategies for risk mitigation and contingency planning.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
Patient Care Supervisor
The Jackson Clinics
Springfield, VA
10.2019 - 04.2021
- Assisted in the development of individualized plans for patients based on their health needs.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Developed and implemented patient care policies and procedures that ensured quality patient care.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Verified insurance coverage and secured authorizations, ensuring smooth coordination of patient services.
- Educated patients on benefits, billing procedures, and care plans to enhance understanding and satisfaction.
- Scheduled appointments and coordinated follow-up care to support seamless transitions for patients.
- Maintained strict confidentiality and compliance with HIPAA regulations in all patient interactions.
- Collaborated with billing teams to resolve claims and provide clear communication to patients.
Education
Bachelor of Science - Health Care Administration
Georgia State University
Atlanta, GASkills
- Program Management
- Leadership and Team Development
- Compliance and Reporting
- Stakeholder Engagement
- Analytical and IT Skills
- Administrative Software
- Program performance analysis
- KPI tracking
- Financial analysis
- Property & material management
- Talent recruitment
- Contract development
- Recruitment and hiring
- Employee scheduling
- Detail-oriented
- Google workspace
- Budget development
- Stakeholder management
- Operations management
- Agile projects
- Team management
Certification
- CPR (Cardiopulmonary Resuscitation)
- Direct Support Professional (DSP)
- Direct Support Professional Supervisor
- TOVA (Techniques for the Optimization of Verbalization and Aggression)
- HIPAA Compliance (Health Insurance Portability and Accountability Act)
References
Available upon request.
Additionalaccomplishments
- Developed workflows and staff expectations to align with organizational goals and compliance requirements.
- Successfully resolved compliance and performance issues through targeted interventions and monitoring.
- Partnered with cross-department teams to integrate stakeholder feedback into program improvements.
References
References available upon request.
Timeline
Program Manager / QDDP / Direct Support Professional Supervisor
Serenity Alliance Healthcare
01.2021 - Current
Patient Care Supervisor
The Jackson Clinics
10.2019 - 04.2021
Bachelor of Science - Health Care Administration
Georgia State University