Summary
Overview
Work History
Education
Skills
Timeline
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Abigail (Abby) Nolan

Eugene,OR

Summary

A Dynamic and enthusiastic leader and adept communicator with proven expertise in safety awareness and customer engagement, honed at YMCA Camp Warren in Eveleth, Minnesota as a Summer Camp Counselor Trip Leader, and and Ben and Jerry's in South Minneapolis, Minnesota as a Ice Cream Server/Crew Member. Excelled in creating memorable experiences through meticulous activity planning and exceptional service, ensuring customer and camper well-being and satisfaction. Holds key certifications including Wilderness First Responder, Waterfront Lifeguarding, Traditional Lifeguarding, and First Aid + CPR, demonstrating a commitment to safety and excellence in fast-paced environments. Possess strong leadership skills, adept at fostering positive relationships with summer camp campers and staff. Proven ability to create a fun and safe environment that promotes learning and creative expression. While leading trips in the Boundary Waters Canoe Area Wilderness at summer camp, worked as a resourceful Wilderness Guide highly productive in planning and executing wilderness expeditions with efficiency. Specialize in navigation, survival skills, and wildlife identification, ensuring safe and engaging outdoor experiences. Excel in communication, leadership, and problem-solving to guide groups through challenging terrains while fostering respect for natural environments. In addition, an Efficient Ice Cream Server known for high productivity and ability to complete tasks swiftly. Skilled in customer service, cash handling, and inventory management, ensuring smooth operations during peak hours. Excel in communication, teamwork, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.

Overview

3
3
years of professional experience

Work History

Youth Summer Camp Counselor

YMCA Camp Warren
Eveleth, MN
06.2023 - Current
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Communicated effectively with clients regarding their expectations before, during, and after each outing.
  • Monitored weather conditions throughout trips and implemented appropriate emergency plans if needed.
  • Provided leadership and guidance to groups of up to 10 people during wilderness adventures.
  • Administered first aid when necessary while out in the field.
  • Collaborated with other counselors to create fun learning experiences for campers.
  • Organized nightly campfires and storytelling sessions, building a sense of community and tradition.
  • Educated children about nature conservation and outdoor living skills such as building shelters or starting fires safely.
  • Administered first aid and responded to medical emergencies, ensuring the well-being of all campers.
  • Demonstrated effective risk management strategies while leading outdoor activities.

Ice Cream Server/Crew Member Team Leader

Ben and Jerry's
Minneapolis, MN
08.2021 - 05.2024
  • Cleaned and organized utensil area, napkins station and restroom facilities.
  • Recorded daily sales and reported any discrepancies to management.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Operated cash register and handled financial transactions with accuracy.
  • Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Assisted in menu development and the introduction of new flavors and products.
  • Monitored freezer temperatures and ice cream consistency, adjusting settings as needed.
  • Informed management of low stock items prior to running out completely.
  • Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
  • Performed opening duties such as setting up dining areas and preparing condiments.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Trained new staff on serving techniques, customer service protocols, and safety procedures.
  • Assisted in the planning and execution of event logistics, ensuring seamless operations.
  • Provided excellent customer service throughout the duration of an event.
  • Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.

Education

Bachelor of Science - Environmental Studies

University of Oregon
Eugene, OR
06-2027

High School Diploma -

Southwest High School
Minneapolis, MN
06-2023

Skills

  • First Aid and CPR Pro Certification
  • Waterfront Lifeguard Certification
  • Traditional Lifeguard Certification
  • Wilderness First Responder Certification
  • Child development
  • Role modeling
  • Activity planning
  • Cultural sensitivity
  • Teaching techniques
  • Safety awareness
  • Cabin monitoring
  • Group leadership
  • Team building expertise
  • Problem-solving
  • Outdoor survival skills
  • Written and oral communication
  • Facility sanitation management
  • Customer engagement
  • Quick learner
  • Food preparation safety
  • Food handling safety
  • Allergy awareness
  • Energy and enthusiasm
  • Sales transactions
  • Reliability and punctuality
  • Patience and empathy
  • Product promotion
  • Cleanliness maintenance

Timeline

Youth Summer Camp Counselor

YMCA Camp Warren
06.2023 - Current

Ice Cream Server/Crew Member Team Leader

Ben and Jerry's
08.2021 - 05.2024

Bachelor of Science - Environmental Studies

University of Oregon

High School Diploma -

Southwest High School
Abigail (Abby) Nolan