Abigail Ochoa
Kingwood,United States
Summary
Observant bilingual individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with young population from diverse cultural backgrounds. Organized and dependable candidate successful at coordinating care, developing treatment plans, and collaborating with multidisciplinary teams to promote progress.
Overview
2
2
years of professional experience
Work History
Child & Youth Mental Health Specialist
Tri-County Behavioral Healthcare
08.2023 - Current
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or risk behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Communicated with clients to develop social and psychiatric observations.
- Documented client progress in confidential files.
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
- Developed rapport with diverse patient populations, fostering trust and open communication during skills training sessions.
- Supported ongoing recovery efforts by connecting patients with community resources and support networks upon discharge.
- Provided clients with recommendations to community resources.
- Provided psycho-education for patients and families, increasing understanding of mental health conditions and treatment options.
- Improved patient outcomes by developing and implementing individualized mental health treatment plans.
Registrar
HCA Kingwood
02.2023 - 08.2023
- Provide comfort during stressful situations
- Greeted every guest with personable approach and provided knowledgeable service.
- Gather personal/medical information in a timely manner
- Experience with health insurance
- Processed payments and updated accounts.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Receptionist
Champions Pediatric Associates
03.2022 - 02.2023
- Filed and maintained records/documents, ensuring accuracy and confidentiality
- Acted as a first point of contact for all visitors and guests
- Assisted with basic administrative tasks such as photocopying, filing, and faxing
- Maintained a clean and professional reception area, promoting visitors feel welcome
- Scheduled and confirmed appointments accurately, resulting in fewer missed appointments.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor's - Psychology
Sam Houston State University
05.2023
Skills
- Bilingual
- Fast Learner
- Effective Time Management
- Multitasking abilities
- Team building
- Effective Communication
- Interpersonal Skills
- Goal Setting and Achievement
- Developing relationships
- Building rapport
- Empathy Development
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Child & Youth Mental Health Specialist
Tri-County Behavioral Healthcare
08.2023 - Current
Registrar
HCA Kingwood
02.2023 - 08.2023
Receptionist
Champions Pediatric Associates
03.2022 - 02.2023
Bachelor's - Psychology
Sam Houston State University
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