Abigail Ojeda
Austin,TX
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Career Coach Admin
HEB Grocery Store
Austin , TX
11.2019 - Current
- Ensures completion of onboarding for each new and transfer Partner, including finalizing new hire paperwork; conducts Store orientation; assigns, introduces a Partner Buddy in assigned department.
- Collaborates with Store Admin to transition new hires from completion of new hire paperwork to orientation.
- Consults Department Managers to assign, introduce, and partner with a Buddy for new-hire training.
- Partners with Department Managers to ensure hourly non-management Partners complete required training.
- Schedules and coordinates instructor-led and computer-based trainings; ensures all new-hire OJT completion is documented.
- Tracks execution of total Store training.
- Schedules first 90-day check-ins with assigned Partners, Managers, and Store Leaders.
- Conducts 30-day check-ins.
- Review's internal communications.
- Supports Top Store Leader in talent planning for hourly non-management; provides weekly Store Talent updates related to hiring, onboarding, training, and Partner career planning and growth.
- Coordinates career conversations and development series sessions for hourly non-management Partners with store leadership.
- Works with Store leadership to provide accurate, timely, and candid feedback about Partner strengths and training developmental needs (based on any career path conversations had, in partnership with Department Managers).
- Communicates Partner (employee / associate) concerns to Store leadership and HR Manager when appropriate.
- May perform the tasks of store Administrative Assistant as necessary.
- Proactively supports partner career development.
- Promotes company values, competencies, and learning culture; fosters teamwork and collaboration.
Cash Control Specialist
HEB Grocery Store
Austin, TX
01.2015 - 11.2019
- Keeps records of store financial transactions; ensures office/store funds balance.
- Assists Cash Controller Lead with consignment inventories.
- Performs all necessary terminal and bank readings.
- Prepares and reconciles tills.
- Visits the sales floor to help with pulls and audits.
- Researches and resolves store accounting variances.
- Assists with ordering and maintaining Cash Office supplies and forms.
- Assists with resolving electronic maintenance/terminal issues.
- Communicates feedback to cashiers, as needed.
- Assists with resolving electronic maintenance/terminal issues.
- Communicates feedback to cashiers, as needed.
Business Center Representative
HEB Grocery Store
Austin, TX
01.2011 - 01.2015
- Resolved customer complaints in a professional manner while maintaining a positive attitude.
- Answers phone calls appropriately; handles customer concerns and complaints.
- Research discrepancies; assists with customer inquiries.
- Facilitates all Business Center services.
- Applies knowledge of all requirements, policies, and procedures related to MSB and other financial services.
- Complies with H-E-B security and confidentiality guidelines.
- Conducts transactions on the H-E-B POS System.
- Handles large sums of cash; conducts, processes, and reconciles transactions in compliance with policies and procedures.
- Applies understanding of H-E-B Refund Policy; processes return; issues rain checks, as applicable.
- Applies understanding and urgency of recall processes.
Checker
HEB Grocery Store
Austin, TX
11.2007 - 01.2011
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Jack C Hays High School
Buda, TX07-2007
Skills
- Time-management
- Multitasking and prioritization
- Organization skills
- Problem solving and analytical skills
- PC skills; proficiency in MS Office
- Detail Orientated
- Filing
- Bookkeeping
Certification
- MSB (Money Service Business) Certification
Timeline
Career Coach Admin
HEB Grocery Store
11.2019 - Current
Cash Control Specialist
HEB Grocery Store
01.2015 - 11.2019
Business Center Representative
HEB Grocery Store
01.2011 - 01.2015
Checker
HEB Grocery Store
11.2007 - 01.2011
High School Diploma -
Jack C Hays High School