Abigail O'Keefe
Hanford,CA
Summary
Motivated and detail-oriented student pursuing a Master of Arts degree in Clinical Counseling. Strong academic record with a GPA of 4.0. Skilled in research, analysis, and problem-solving. Passionate about helping individuals in overcoming personal challenges, with a drive to learn and grow professionally. Excellent communication and interpersonal skills, with a proven ability to collaborate effectively with peers and mentors. Results-driven and highly motivated, with a commitment to excellence in all areas of work. Compassionate Therapist Intern offering strength-based approach to supporting client healing. Currently pursuing CA LPCC license. Passionate about promoting mental health and fostering overall wellbeing for all clients. Specialties include working with the Substance Abuse population struggling with Substance Use Disorders and Co-occurring Disorders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Therapist Trainee
First Steps Recovery
05.2023 - Current
- Conducted timely and efficient client intake processes by collecting relevant information, assessing needs, and facilitating appropriate service referrals.
- Improved communication between multidisciplinary team members by regularly updating client progress notes and attending staff meetings.
- Supported clients in developing effective coping strategies for managing stressors, emotions, and relationships more productively.
- Maintained a culturally sensitive approach in working with diverse populations to deliver equitable mental health services.
- Completed thorough case documentation for each client, maintaining confidentiality and complying with professional standards.
- Conducted psychoeducational presentations for clients, families, and staff on various mental health topics relevant to the population served.
- Provided crisis intervention support for clients experiencing acute distress, ensuring safety and appropriate follow-up care.
- Developed strong rapport with clients, fostering trust and open dialogue to address underlying issues effectively.
- Facilitated group therapy sessions for diverse clients, promoting emotional growth and interpersonal skills development.
- Enhanced client progress by conducting comprehensive assessments and creating individualized treatment plans.
- Expanded knowledge of therapeutic techniques through regular supervision, training, and ongoing professional development.
- Completed 800-hour internship working with Substance Use/Abuse.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Maintained client confidentiality to protect patient privacy.
Shift Supervisor
Starbucks
09.2015 - 12.2023
- Managed cross-functional team of 4-10 individuals, increased business efficiency by 10%
- Mentored 20+ new and existing employees on solution selling strategies, customer relationship management, and advanced product knowledge
- Assisted in elevating inspection rating from 80% to 100% for cleanliness and food handling
- Responsible for $5,000 - $12,000 of cash flow operations per day
- Leveraged store data to accurately forecast inventory needs and reduced store waste by 10%
- Defused volatile customer interactions calmly and courteously while upholding company policy.
- Entry Level Barista, promoted to Shift Supervisor 07/2020
- Memorized over 50 menu items to create customized beverages for 500+ customers per day
- Built rapport with new and returning customers to promote company's mission and values
- Optimized workflow by maintaining a clean and organized workspace
- Assisted training new hires on menu items, computer systems, company standards and customer service expectations
- Collaborated with 4-10 employees each shift to strategize and excite exceeding company performance metrics
- Performed complete inventory checks of stocks and supplies at directed intervals.
Education
Master of Arts - Clinical Counseling
Alliant International University
Fresno, CA06.2024
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ08.2021
Associate of Arts - Psychology
West Hills College - Lemoore
Lemoore, CA05.2017
Skills
- Motivational Interviewing
- One-on-one support
- Crisis Intervention
- Relapse Prevention
- Multicultural Competence
- Substance Abuse Therapy
- Time Management
- Critical Thinking
- Effective Listening and Communication
- Behavioral Guidance
- Presentations development
- Group Presentations
Certification
- Registered Alcohol and Drug Technician (RADT) - R1537921123, CCAPP, 11/28/23 - Current
Timeline
Therapist Trainee
First Steps Recovery
05.2023 - Current
Shift Supervisor
Starbucks
09.2015 - 12.2023
Master of Arts - Clinical Counseling
Alliant International University
Bachelor of Science - Psychology
Arizona State University
Associate of Arts - Psychology
West Hills College - Lemoore
- Registered Alcohol and Drug Technician (RADT) - R1537921123, CCAPP, 11/28/23 - Current
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