Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Abigail Olaeta

Winters,CA

Summary

Dynamic professional with a proven track record at Everde Growers, adept in routing orders and conflict resolution. Excelled in enhancing dispatch efficiency and fostering team collaboration. Skilled in [Software] proficiency and effective communication, significantly improved service delivery and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Dispatcher

Everde Growers
Vacaville, CA
02.2019 - Current
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Provided timely updates to customers regarding their orders or requests.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Developed strategies for improving efficiency within the dispatch department.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Participated in team meetings discussing changes in procedures or processes.
  • Addressed questions, problems or requests for service or equipment.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Tracked changes in computer system to keep records current and accurate.
  • Arranged for repairs to restore service and schedules.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.

Sales Associate

Metro PCSInc
Sacramento, CA
05.2018 - 11.2019
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assessed customer needs to provide assistance and information on product features.
  • Prepared merchandise for purchase or rental.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Assisted customers with product selection, sizing and styling.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Recommended, selected and located merchandise based on customer desires.

Mediator

Sill & Associates, LLC
Sacramento, CA
01.2019 - 09.2019
  • Delivered conclusions on mediation cases.
  • Assisted with developing mutual understanding and agreement between conflicting parties.
  • Reviewed relevant case law and provided guidance on applicable laws.
  • Readied settlement paperwork for signature.
  • Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions.
  • Arranged appointments between parties for mediation.
  • Prepared for hearings by reviewing laws and regulations.
  • Negotiated agreements between conflicting parties in an impartial manner.
  • Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
  • Advised clients on the most effective way to resolve their conflicts.
  • Followed up with clients after conclusion of dispute resolution process.
  • Maintained confidential records of all proceedings, discussions, and decisions reached.
  • Identified underlying issues that may have led to the dispute.

Education

High School Diploma -

Fairfield-Suisun Adult School
Fairfield, CA
06-2011

Some College (No Degree) -

Carington College
Pleasant Hill, CA

Skills

  • Driver communication
  • Data entry
  • Call handling
  • Geographical expertise
  • Multitasking and organization
  • Stress tolerance
  • Time management
  • Adjusting routes
  • [Software] proficiency
  • Critical thinker
  • Routing orders
  • Team collaboration
  • Conflict resolution
  • Problem-solving
  • Verbal and written communication
  • Route planning

Affiliations

  • I am a braider part-time and enjoy doing all types of hair and different designs. I work with childer from ages 1+ to adults.

Languages

Spanish
Native/ Bilingual
Portuguese
Elementary

Accomplishments

  • Proud owner of Olaeta Threads, LLC

References

References available upon request.

Timeline

Dispatcher

Everde Growers
02.2019 - Current

Mediator

Sill & Associates, LLC
01.2019 - 09.2019

Sales Associate

Metro PCSInc
05.2018 - 11.2019

High School Diploma -

Fairfield-Suisun Adult School

Some College (No Degree) -

Carington College

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Abigail Olaeta