Abigail Olkowski
Knoxville,TN
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Catering Cook
East Tennessee Children's Hospital
11.2023 - Current
- Promoted excellence in food quality and presentation for kitchen staff.
- Reduced food waste by efficiently managing inventory, proper storage, and utilization of leftovers in innovative recipes.
- Developed strong relationships with vendors to ensure the consistent delivery of fresh, high-quality ingredients for catering orders.
- Collaborated with event planners to design customized menus tailored to client preferences and dietary restrictions.
- Fostered a collaborative work environment by actively participating in team-building exercises and sharing culinary knowledge with peers.
- Provided excellent customer service by accommodating last-minute menu changes or special requests from clients during events.
- Demonstrated adaptability by adjusting to various event formats, including buffets, plated dinners, and food stations, ensuring seamless execution.
- Increased event capacity by effectively multitasking, simultaneously preparing multiple dishes while maintaining consistency in taste and presentation.
Manager of Operations
Dominos Pizza
02.2014 - 10.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Managed cross-functional teams for successful project completion and timely delivery.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Patient Service Scheduler
Tennessee Orthopedic Clinic
04.2022 - 10.2022
- Provided exceptional customer service to patients, addressing their concerns, and answering questions related to appointments and services offered.
- Assisted in training new schedulers on best practices, software usage, and effective communication techniques.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs and appointment details.
- Assisted in reducing no-show rates through proactive appointment reminders and follow-up calls to patients.
- Implemented process improvements and scheduling strategies to optimize appointment availability and reduce wait times for patients.
- Contributed to a positive work environment by fostering strong relationships with team members and collaborating on process improvements.
- Optimized resource utilization by effectively aligning practitioner availability with patient scheduling preferences.
- Reduced patient complaints by maintaining up-to-date records of patient information and appointment history.
- Improved the overall efficiency of the clinic by effectively coordinating between multiple departments for seamless scheduling operations.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Patient Service Representative
Tennova Medical Center
06.2017 - 11.2017
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Education
Karns High School
Knoxville, TNSkills
- Decision-making
- Verbal and written communication
- Time management
- Goal setting
- Documentation and reporting
- Relationship building
Timeline
Catering Cook
East Tennessee Children's Hospital
11.2023 - Current
Patient Service Scheduler
Tennessee Orthopedic Clinic
04.2022 - 10.2022
Patient Service Representative
Tennova Medical Center
06.2017 - 11.2017
Manager of Operations
Dominos Pizza
02.2014 - 10.2023
Karns High School
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