Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Ontiveros

Las Cruces,United States

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer service representative

FEMA/TLC
Las Cruces, NM
06.2024 - 05.2025
  • Provided exceptional customer support through various channels, including phone, email, and live chat, ensuring high levels of customer satisfaction.
  • Resolved customer inquiries and complaints efficiently, achieving a resolution rate of over 90% within the first contact.
  • Achieved recognition for outstanding customer service performance, receiving multiple commendations from customers and management.

Online pickup and delivery

Walmart
Las Cruces, NM
04.2024 - 07.2024
  • Coordinated logistics for online pickup and delivery services, ensuring timely and accurate fulfillment of customer orders.
  • Resolved customer inquiries and complaints effectively to uphold company reputation and service excellence.
  • Performed quality assurance checks on delivered items to ensure accuracy and customer satisfaction.

Packaging operator

Saputo Cheese Factory
Las Cruces, NM
04.2023 - 02.2024
  • Operated and maintained packaging machinery to ensure efficient production flow and quality standards.
  • Trained new staff on packaging techniques and equipment operation to enhance team productivity.
  • Developed and maintained a safe working environment by adhering to health and safety protocols.

Cook

Ruby Tuesday
Las Cruces, NM
08.2020 - 03.2023
  • Maintained a clean and organized kitchen environment, ensuring adherence to food safety and sanitation regulations.
  • Prepared and cooked a variety of dishes in accordance with established recipes and presentation standards.
  • Utilized kitchen equipment such as ovens, grills, and food processors efficiently to maximize productivity.

Education

High School Diploma - undefined

Organ Mountain High School
Las Cruces, United States
01.2022

Skills

  • Quality assurance - Expert
  • Data entry accuracy - Expert
  • Empathy - Expert
  • Active listening - Expert
  • Communication skills - Expert
  • Time management - Expert
  • Problem-solving - Expert

Timeline

Customer service representative

FEMA/TLC
06.2024 - 05.2025

Online pickup and delivery

Walmart
04.2024 - 07.2024

Packaging operator

Saputo Cheese Factory
04.2023 - 02.2024

Cook

Ruby Tuesday
08.2020 - 03.2023

High School Diploma - undefined

Organ Mountain High School
Abigail Ontiveros