Abigail O'Rourke
Amelia,OH
Summary
Highly communicative and interpersonal customer service professional with a strong background in music, seeking to share her organizational skills in an Arts Administration role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge Services Associate
Cincinnati Children's Hospital Medical Center
2023.05 - Current
- Facilitate communication between families and clinical staff, serving as conduit to all hospital resources.
- Provide exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Create relationships with and maintain detailed knowledge of local hotels, attractions, events, and services available to patient families. Assist with all accommodations.
- Assist guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Manage a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Guest Service Manager
Graduate Columbus Hotel
2021.09 - 2022.12
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Provided exceptional customer service resulting in 184 positive guest reviews.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed 15 Guest Service Representatives.
- Promoted from Guest Service Representative to Guest Service Supervisor to Guest Service Manager in 11 months.
- Planned and conducted comprehensive training.
Front Desk Agent
La Quinta Inns & Suites By Wyndham
2021.03 - 2021.09
- Contributed to team success by consistently exceeding performance targets for guest satisfaction ratings.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Identified opportunities for process improvement within front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
Intern, Office of Global Education
Capital University
2020.08 - 2020.12
- Managed presentations of Study Abroad experiences available.
- Created a proposal for Humanities and Global Awareness credit for students studying abroad in Kecskemét, Hungary at the Zoltán Kodály Pedagogical Institute of Music.
Resident Assistant, Summer RA, & Building Manager
Capital University
, OH
2017.08 - 2020.12
- Collaborated with campus security to maintain a safe living environment for 128+ undergraduate residents.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Planned and conducted 37 developmental programs.
- Chosen as 1 of only 4 summer resident assistants - 2019
Education
Bachelor of Music - Music Industry
Capital University Conservatory of Music
Bexley, OH12.2020
High School Diploma -
Walnut Hills High School
Cincinnati, OH05.2016
Skills
- Exceptional communication and interpersonal skills
- Effective project time management and managing multiple projects simultaneously
- Bachelors of Music, Music Industry - Principal Instrument - Voice
- 1st Chair Oboe - Wind Symphony at Walnut Hills HS
- Cincinnati Youth Choir: August 2008 - May 2016
- International Choir Tour Travel - Sweden, Denmark, Norway, China and Italy
- Proficient in Microsoft Office Suite
- Successful scheduling experience
- Independent Problem Solver and Self Starter
- Excellent Customer Service skills
- Passionate, determined and creative mindset
- Polished at public speaking
Certification
Cornell University
Ithaca, New York
- Professional Certificate in Conflict Resolution - January 2024
Timeline
Concierge Services Associate
Cincinnati Children's Hospital Medical Center
2023.05 - Current
Guest Service Manager
Graduate Columbus Hotel
2021.09 - 2022.12
Front Desk Agent
La Quinta Inns & Suites By Wyndham
2021.03 - 2021.09
Intern, Office of Global Education
Capital University
2020.08 - 2020.12
Resident Assistant, Summer RA, & Building Manager
Capital University
2017.08 - 2020.12
Bachelor of Music - Music Industry
Capital University Conservatory of Music
High School Diploma -
Walnut Hills High School
Cornell University
Ithaca, New York
- Professional Certificate in Conflict Resolution - January 2024
Similar Profiles
Janelle Rothenbach, CCSJanelle Rothenbach, CCS
Coding Representative II at Cincinnati Children's Hospital Medical CenterCoding Representative II at Cincinnati Children's Hospital Medical Center
Susan SmithSusan Smith
Radiology Manager at Cincinnati Children's Hospital Medical CenterRadiology Manager at Cincinnati Children's Hospital Medical Center
Jennie BrownJennie Brown
Senior Community Engagement Specialist at Cincinnati Children's Hospital Medical CenterSenior Community Engagement Specialist at Cincinnati Children's Hospital Medical Center