Abigail Ortega
Edinburg,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Texas Workforce Comission
McAllen, TX
02.2024 - 09.2024
- Answer incoming calls related to unemployment claims.
- Process UI claims via phone, and enter claim information into the system.
- Provide accurate information on eligibility rules, policies, and next steps.
- Maintain composure and professionalism when dealing with upset or emotional individuals.
Self Checkout Host
Sprouts
McAllen, TX
06.2020 - 02.2024
- Ensured cleanliness and organization of the self-checkout area throughout shifts.
- Monitored transactions to prevent theft and ensure compliance with store policies.
- Maintained supplies for checkout stations, including bags and receipt paper.
- Collaborated with team members to enhance customer service during peak hours.
- Greeted customers and provided assistance with the self-checkout process.
Education
High School Diploma -
Edinburg High School
Edinburg, TX05-2020
Skills
- Team collaboration
- Customer service
- Effective communication
- Reliability and punctuality
- Multitasking Abilities
Timeline
Customer Service Representative
Texas Workforce Comission
02.2024 - 09.2024
Self Checkout Host
Sprouts
06.2020 - 02.2024
High School Diploma -
Edinburg High School
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