Abigail Ortiz
San Antonio,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Very well with people and building those different types of relationships Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Sales Representative
Coach
DOUGLAS AZ, ARIZONA
11.2023 - Current
- Strengthened customer retention by offering discount options.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection based on individual needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Call Center Representative
Advanced Call Center Technologies LLC
DOUGLAS AZ, AZ
11.2022 - 06.2023
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Offered resolutions to de-escalate calls and solve customer issues.
- Collected deposits or payments and arranged for billing.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Attended regular training sessions on updates and changes within the industry or organization.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Nanny
Care.com Inc
DOUGLAS AZ, AZ
08.2021 - 05.2023
- Provided assistance with homework assignments when needed.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Took children to and from school and extra-curricular activities.
- Provided direct-care services for children of varying ages.
- Monitored the children's playtime to ensure safety and wellbeing.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Transported children to school, extracurricular activities, and appointments when needed.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
Sales Associate
Home Depot
San Antonio, TX
08.2020 - 06.2021
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
SOTUHSIDE HIGH SCHOOL
San Antonio, TX11-2021
Skills
- Customer Service
- Product and Service Sales
- Child Supervision
- Light Housekeeping
- Homework Assistance
- Dependable
- Active Listener
- Friendly
- Meal and Snack Preparation
- Activity Planning
- Customer Assistance
- Cash Handling
- Cleaning and Sanitizing
- Ordering and Stocking
- Customer Service Excellence
Timeline
Sales Representative
Coach
11.2023 - Current
Call Center Representative
Advanced Call Center Technologies LLC
11.2022 - 06.2023
Nanny
Care.com Inc
08.2021 - 05.2023
Sales Associate
Home Depot
08.2020 - 06.2021
High School Diploma -
SOTUHSIDE HIGH SCHOOL