Abigail Othman
Glendale,AZ
Summary
High-energy student finalizing Associates degree in Business Entrepreneurship and desiring training opportunity focused on advancing business abilities and building career foundation. Enthusiastic about pursuing new avenues of learning, growing professionally and building upon acquired skills. Well-organized and ready to support fellow team members in developing full potential.
Overview
8
8
years of professional experience
Work History
Student/ Teacher Assistant/ Assistant Secretary
Cactus High School
2023.08 - Current
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained paper filing systems and categorized documents.
- Created and updated records and files to maintain document compliance.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
Certified Trainer Party Host/ Cashier/ Waitress
Peter Piper Pizza Inc
2022.09 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Maintained organization of documents, materials, and equipment.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Monitored participant workflow and behaviors throughout training process.
- Enhanced trainee retention rates through personalized coaching and supportive feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Customer Service/ Cashier
Artic Ice
2022.06 - 2022.08
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided timely recommendations to customers based on customer preferences and satisfaction.
- Displayed signage to promote business facilities
Leisure and Lifestyle Assistant
Pacheco Family Trust
2017.01 - 2019.07
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Maintained strict confidentiality standards when handling sensitive client information, ensuring privacy and trustworthiness.
- Developed customized wellness plans to improve clients'' overall health and wellbeing.
- Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Education
No Degree - Business Entrepreneurship
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2026
High School Diploma -
Cactus High School
Glendale, AZ05.2025
Skills
- Classroom Management
- Lesson Planning
- Student Tutoring
- Public Speaking
- Coaching Techniques
- Money Management
- Customer Service
- Housekeeping
- Health and safety compliance
- Strong Work Ethic
- Reliability and punctuality
- Activity Planning
Timeline
Student/ Teacher Assistant/ Assistant Secretary
Cactus High School
2023.08 - Current
Certified Trainer Party Host/ Cashier/ Waitress
Peter Piper Pizza Inc
2022.09 - Current
Customer Service/ Cashier
Artic Ice
2022.06 - 2022.08
Leisure and Lifestyle Assistant
Pacheco Family Trust
2017.01 - 2019.07
No Degree - Business Entrepreneurship
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Cactus High School
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