Abigail Owens
Reynoldsburg
Summary
Responsible and detail-oriented individual with versatile skill set in customer service, interpersonal relations, and organizational duties. Skilled in researching, communicating, and professionalism. Works well both under pressure and with a deadline, with the ability to listen well and develop new skills quickly.
Overview
9
9
years of professional experience
Work History
Member Service Representative
L&N Federal Credit Union
02.2024 - 01.2025
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within company compliance
- Assisted members’ various questions and concerns related to their accounts and bank products
- Referred various Credit Union goods and services based on individual member’s needs
Sales Associate
Bespoke Bakery and Cafe
10.2021 - 11.2023
- Facilitated all in-store and over the phone transactions via a Square cash register system.
- Kept store tidy and fully stocked, while also keeping backroom inventory organized using the FIFO method.
- Created handcraft beverages and sweets for all customers, providing excellent customer service.
- Oversaw dessert order and scheduling, ensuring that every customer was given what they desired on day it was needed.
Customer Service Representative
Whole Foods Market
05.2019 - 06.2020
- Facilitated in-store sale payments, refunds, and exchanges in compliance with company policy.
- Partnered with Amazon Prime shopping app by picking out and packing up items for delivery from online transactions.
- Cross-trained and thrived in multiple departments throughout Whole Foods Market.
- Provided high quality customer service by displaying vast knowledge of company products and standards.
- Answered calls from customers and assisted with requests or complaints in a timely and patient manner.
Mailroom Clerk
Asbury University
01.2019 - 05.2019
- Logged and sorted incoming mail for easy distribution to departments, staff, and students.
- Calculated weight and stamp charges for outgoing mail and transported parcels to Post Office for delivery.
- Adapted quickly in learning new procedures and operating system.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Carried out high-quality assigned work with little oversight.
Shift Supervisor and Barista
Starbucks Coffee
05.2016 - 01.2019
- Displayed ability to lead team efficiently in fast paced work environment.
- Consistently met company goals by forecasting and assigning personnel to tasks throughout shift.
- Crafted capability of training, coaching, and communicating with fellow employees and supervisors on a managerial level.
- Ensured quality service by setting and implementing company protocols.
- Mastered ability to open, maintain, and close a business in an organized fashion.
Education
Bachelor's - English
Asbury University
Wilmore, KY05.2019
Skills
- Critical thinking
- Project management
- Customer service
- Data entry
- Innovation
- POS
- Word processing
- Supervising experience
- Problem solving
- Flexibility
- Cash register
- Cooperation
- Cash handling
Timeline
Member Service Representative
L&N Federal Credit Union
02.2024 - 01.2025
Sales Associate
Bespoke Bakery and Cafe
10.2021 - 11.2023
Customer Service Representative
Whole Foods Market
05.2019 - 06.2020
Mailroom Clerk
Asbury University
01.2019 - 05.2019
Shift Supervisor and Barista
Starbucks Coffee
05.2016 - 01.2019
Bachelor's - English
Asbury University
Similar Profiles
Jason McPheeJason McPhee
Assistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit UnionAssistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit Union
JESSICA ZURKUHLENJESSICA ZURKUHLEN
Assistant Branch Manager at L&N Federal Credit UnionAssistant Branch Manager at L&N Federal Credit Union
Christina FullenChristina Fullen
Branch Manager at L&N Federal Credit UnionBranch Manager at L&N Federal Credit Union
Matthieu HenryMatthieu Henry
Student Nurse at Mount Carmel College of NursingStudent Nurse at Mount Carmel College of Nursing
Amadou DialloAmadou Diallo
Valet Parking Supervisor at Towne ParkValet Parking Supervisor at Towne Park