Abigail Owusu Ansah
3211 Dredsen Street
Summary
Dynamic social worker with expertise in communication and client management at ViaQuest Behavioral Health, adept at conducting assessments and developing tailored service plans. Great social media management skills tailored to target growth and sales. Proven ability to advocate for clients/ audience and enhance access to resources, utilizing strong communication and critical thinking skills to foster resilience and well-being.
Overview
7
7
years of professional experience
Work History
Social Worker Case Manager
ViaQuest Behavioral Health
05.2024 - Current
- Conducted comprehensive assessments to identify client needs and develop tailored service plans.
- Coordinated with multidisciplinary teams to ensure effective delivery of behavioral health services.
- Facilitated individual and group therapy sessions, promoting skill development and emotional support.
- Monitored client progress, adjusting interventions based on evolving needs and feedback.
- Advocated for clients in accessing community resources and services to enhance overall well-being.
- Educated clients and families on mental health issues, fostering understanding and resilience.
- Maintained accurate documentation of case notes and progress reports in compliance with regulations.
- Provided mentorship to junior staff, enhancing team collaboration and client care strategies.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
Social Media Manager
Self Employed
03.2020 - Current
- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
- Analyzed audience insights and engagement metrics to refine content and improve performance.
- Created engaging multimedia content tailored for diverse platforms, driving increased follower growth.
- Managed online communities, fostering positive interactions and addressing customer feedback promptly.
- Collaborated with influencers and partners to expand reach and promote brand initiatives effectively.
- Monitored industry trends, adapting strategies to stay ahead of competitors in the digital landscape.
- Trained and mentored junior team members on best practices in social media management and content creation.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Part Time Intern Trainee
Nationwide Children’s Hospital Behavior Health
09.2023 - 04.2024
- Assisted in developing and implementing treatment plans for children with behavioral health needs.
- Collaborated with multidisciplinary teams to provide comprehensive patient care and support services.
- Conducted assessments to evaluate children's mental health and progress in therapy sessions.
- Maintained accurate documentation of patient interactions and treatment outcomes in electronic health records.
Customer Service Representative
Saraga International Grocery
01.2019 - 02.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted customers in locating products and provided information on promotions and store services.
- Trained new staff on customer service protocols and product knowledge to enhance team performance.
- Streamlined checkout processes, reducing wait times and improving overall customer satisfaction.
- Maintained accurate transaction records while ensuring adherence to cash handling policies.
- Collaborated with management to implement new procedures that improved service efficiency and accuracy.
Education
Bachelor of Science - Social Work
The Ohio State University
Newark, OH05.2024
Associate of Science - Social Work
Columbus State Community College
Columbus, Ohio, OH09.2022
Skills
- Communication
- Multitasking
- Active Listening
- Organizations
- Problem Solving
- Critical Thinking
- Substance abuse awareness
- Assessment and evaluation
- Self-care strategies
- Legal advocacy
- Child welfare expertise
- Child welfare services/case management system (CWS/CMS)
- Disability support
- Social media management
- Patience
- Growth strategy
Timeline
Social Worker Case Manager
ViaQuest Behavioral Health
05.2024 - Current
Part Time Intern Trainee
Nationwide Children’s Hospital Behavior Health
09.2023 - 04.2024
Social Media Manager
Self Employed
03.2020 - Current
Customer Service Representative
Saraga International Grocery
01.2019 - 02.2021
Bachelor of Science - Social Work
The Ohio State University
Associate of Science - Social Work
Columbus State Community College