Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Paige

Locust Dale,VA

Summary

Reliable To-Go Specialist with solid background in food and beverage industry. Displayed ability to maintain accurate order fulfillment, handle special requests efficiently, and provide high-quality customer service. Strong communication skills, time management abilities, and aptitude for multi-tasking showcased in previous roles. Demonstrated impact on enhancing customer satisfaction through prompt and precise order handling.

Overview

2
2
years of professional experience

Work History

To-Go Specialist

Olive Garden
Fredericksburg, VA
12.2023 - Current
  • Provided menu information and answered questions about ingredients or preparation methods of food items.
  • Performed opening duties including setting up workstations with required supplies and equipment.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
  • Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
  • Communicated effectively with co-workers regarding new specials or changes in menu items.
  • Restocked condiment stations with appropriate amounts of cheese packets, mints, and silverware.
  • Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
  • Verified accuracy of all orders before packing them into bags or containers for take-out.
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.
  • Assisted other team members in completing tasks when needed.
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Received payments, returned accurate change and closed checks in POS system.
  • Operated cash register, collected payment from customers and provided change when necessary.

Key Holder

Chuck E Cheese
Charlotte, NC
08.2023 - 11.2023
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Replenished merchandise displays throughout the store as needed.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Assisted customers with product selection and resolving complaints.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.

Shift Lead

Arby's
Fredericksburg, VA
12.2022 - 06.2023
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Provided guidance and support to other team members as needed.
  • Performed administrative tasks including filing documents, data entry.
  • Implemented company policies consistently across all shifts.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Ensured that all safety protocols were followed at all times.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Assisted in the training of new employees.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.

Education

High School Diploma -

Riverbend High School
Fredericksburg, VA
06-2022

Skills

  • Phone Etiquette
  • Goal-Oriented
  • Quick Learner
  • Organizational Skills
  • Time management abilities
  • Teamwork and Collaboration
  • Analytical Skills
  • Excellent Communication
  • Professional Demeanor
  • Reliability
  • Continuous Improvement
  • Problem-Solving
  • Multitasking
  • Professionalism
  • Active Listening

Timeline

To-Go Specialist

Olive Garden
12.2023 - Current

Key Holder

Chuck E Cheese
08.2023 - 11.2023

Shift Lead

Arby's
12.2022 - 06.2023

High School Diploma -

Riverbend High School

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Abigail Paige