Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Parsons

Waverly,OH

Summary

Highly detail-oriented and professional Financial Center manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management with over 6 years of experience.

Overview

6
6
years of professional experience

Work History

Branch Manager

Fifth Third Bank
04.2023 - 01.2024
  • Enhanced branch production rates by handling staff conflicts, evaluations, and hiring processes and coaching employees on company protocol.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Submitted loan applications to underwriter for verification and recommendation.

Personal Banker

Fifth Third Bank
08.2021 - 04.2023
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Reviewed loan applications to determine creditworthiness and eligibility for approval.
  • Prepared documents for closing of residential loans including promissory notes, deeds of trust or mortgages, disclosure statements and other related documents.

Customer Service Representative

Atomic Credit Union
12.2019 - 08.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Reviewed loan applications to determine creditworthiness and eligibility for approval.
  • Analyzed credit reports to ensure accuracy of reported information before approving loans.

Indirect Lending Officer

Atomic Credit Union
08.2019 - 12.2019
  • Developed and maintained relationship with borrowers to ensure successful loan origination.
  • Analyzed borrower's financial information, such as income, assets, credit history and debt obligations to determine eligibility for loan approval.
  • Reviewed loan applications and supporting documents for accuracy and completeness according to company policies and procedures.

Teller

Atomic Credit Union
02.2018 - 12.2019
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.

Education

Bachelor of Arts - Business Management

Ohio Christian University
Circleville, OH
05-2025

Skills

  • Operational Reports
  • Business Development Expertise
  • Process Improvement
  • Risk Mitigation
  • Performance Reviews
  • Branch Operations Management
  • Banking Products and Services
  • Interviewing and Hiring
  • Cash Handling
  • Notary Public
  • Excels in team leadership

Timeline

Branch Manager

Fifth Third Bank
04.2023 - 01.2024

Personal Banker

Fifth Third Bank
08.2021 - 04.2023

Customer Service Representative

Atomic Credit Union
12.2019 - 08.2021

Indirect Lending Officer

Atomic Credit Union
08.2019 - 12.2019

Teller

Atomic Credit Union
02.2018 - 12.2019

Bachelor of Arts - Business Management

Ohio Christian University

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