Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Accomplishments
Work Preference
Quote
Timeline
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Abigail Pass

Abigail Pass

Customer Service
Vincent,AL

Summary

Demonstrated ability to develop personalized care plans and foster strong relationships, enhancing client well-being. Skilled in Microsoft Excel and active listening, ensuring effective communication and support for diverse needs.

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Caregiver

Self-employeed
06.2024 - Current
  • Provided compassionate daily care and support for clients, enhancing overall well-being.
  • Assisted clients with personal hygiene tasks, ensuring comfort and dignity.
  • Developed customized care plans based on individual needs and preferences.
  • Monitored client health conditions, reporting changes to family members or healthcare providers.
  • Coordinated activities and social engagements to promote mental stimulation and companionship.
  • Implemented efficient time management strategies to improve service delivery and responsiveness.
  • Maintained accurate documentation of client progress and care activities for review by families and professionals.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Cashier

Shell Gas Station
04.2022 - 06.2023
  • Processed customer transactions accurately using point-of-sale systems.
  • Managed cash register, ensuring proper change distribution and transaction integrity.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.
  • Trained new cashiers on operational procedures and customer service standards.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Bartender

Applebee's Grill + Bar
02.2022 - 05.2023
  • Crafted and served a variety of cocktails, enhancing guest experience and satisfaction.
  • Managed bar inventory and supplies, ensuring optimal stock levels for operational efficiency.
  • Trained new team members on bar procedures and customer service standards, fostering teamwork.
  • Collaborated with kitchen staff to coordinate timely food and beverage service during peak hours.
  • Developed strong relationships with regular customers, encouraging repeat business through personalized service.
  • Resolved customer complaints efficiently, maintaining high levels of service quality and satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Assistant Store Manager

Cavender's Boot City
08.2020 - 05.2022
  • Assisted in managing daily store operations to enhance customer service and satisfaction.
  • Trained and supervised team members on sales techniques and product knowledge.
  • Implemented inventory management processes to optimize stock levels and reduce discrepancies.
  • Analyzed sales data to identify trends and inform merchandising strategies.
  • Collaborated with upper management on promotional planning and execution.
  • Ensured compliance with company policies and procedures for operational excellence.
  • Resolved customer issues promptly, fostering positive shopping experiences and loyalty.
  • Conducted regular staff meetings to communicate goals, updates, and performance expectations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Oversaw scheduling and staffing, optimizing workforce efficiency based on peak business hours.
  • Analyzed customer feedback to drive continuous improvement in store offerings and services.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.

Education

North Jackson High School
Stevenson, AL
07-2020

Skills

  • Time management
  • Problem-solving skills
  • Dependable and responsible
  • Multitasking and organization
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Customer satisfaction
  • Customer service
  • Empathy display
  • Active listening
  • Critical thinking
  • Microsoft Excel
  • Follow-up skills
  • Professional telephone demeanor
  • Microsoft PowerPoint

Languages

English
Native or Bilingual

Interests

  • Growing herbs, vegetables, or fruits in home gardens
  • Personal Development and Self-Improvement
  • Cake Decorating
  • Baking
  • Animal Care
  • Gardening
  • Road Trips

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementHealthcare benefitsWork from home optionFlexible work hoursPaid time offPersonal development programsWork-life balance

Quote

The supernatural is the natural not yet explained.
Elbert Hubbard

Timeline

Caregiver

Self-employeed
06.2024 - Current

Cashier

Shell Gas Station
04.2022 - 06.2023

Bartender

Applebee's Grill + Bar
02.2022 - 05.2023

Assistant Store Manager

Cavender's Boot City
08.2020 - 05.2022

North Jackson High School

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