Abigail Patton
Wayland
Summary
Goal-driven waitress with over seven years of experience in customer service, helping to manage a restaurant, maintaining a good work environment, while successfully running nine tables alone.
Overview
10
10
years of professional experience
Work History
Head Waitress
The Fly Inn Restaurant
Plainwell
02.2018 - 11.2025
- Supervised the dining room, and maintained high service standards.
- Helped hire new staff and trained them until they were able to do it alone.
- Coordinated with kitchen staff to ensure timely meal delivery.
- Managed customer questions and resolved issues promptly.
- Oversaw tables and ensured efficient seating arrangements.
- Assisted in creating daily specials and menu updates with management.
- Implemented health and safety protocols in dining areas consistently.
- Performed cashier duties such as taking payments and issuing change accurately.
- Served a high volume of tables at once, and simultaneously helped other wait staff or cooks.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Answering phones
Phlebotomist
Borgess Hospital
Kalamazoo
05.2016 - 02.2018
- Collected blood samples from patients with professionalism and care.
- Maintained accurate records of patient information and sample data.
- Prepared and labeled specimens for laboratory analysis efficiently.
- Communicated effectively with patients to ease anxiety during a draw.
- Provided excellent customer service while interacting with patients.
- Answered phone calls from customers to schedule lab draws or with any questions.
Education
Some College (No Degree) - Health And Wellness
Kellogg Community College
Battle Creek, MIHigh School Diploma -
Parchment High School
Kalamazoo, MISkills
- Customer service
- Training staff
- Multitasking
- Cash handling
- Customer relationship management
- Issue resolution
- Effective communication
- Attention to detail
- Table bussing
- Answering phone calls
-To-go orders
- Customer questions
- scheduling groups to come in
Affiliations
- Taking my two sons on walks or to the park
- Hanging with family and friends
- Working out
References
References available upon request.
Timeline
Head Waitress
The Fly Inn Restaurant
02.2018 - 11.2025
Phlebotomist
Borgess Hospital
05.2016 - 02.2018
Some College (No Degree) - Health And Wellness
Kellogg Community College
High School Diploma -
Parchment High School