Abigail Pazemecxas
Mount Pleasent,WI
Summary
Dynamic professional with a proven track record in cultural immersion and technical support, demonstrated during roles at Grabbers and Claro Brasil. Excelled in fostering cross-cultural relationships and resolving customer inquiries with empathy, showcasing strong problem-solving skills and social development. Achieved lasting bonds and high satisfaction rates, underlining a commitment to excellence and teamwork.
Overview
5
5
years of professional experience
Work History
Au Pair
Grabbers
09.2019 - 08.2022
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in English through immersive conversation and activities.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Developed creative activities to encourage physical, social and emotional growth.
Costumer Service
Claro Brasil
02.2017 - 06.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages
- Resolved customer complaints with empathy and professionalism
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
Education
Bacherol's - Internacional Trade
UNITER
Brazil07.2026
Skills
- Patience and understanding
- Empathy
- Cultural immersion
- Social Skills Development
- Call center experience
- Technical Support
- Problem-solving skills
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Au Pair
Grabbers
09.2019 - 08.2022
Costumer Service
Claro Brasil
02.2017 - 06.2019
Bacherol's - Internacional Trade
UNITER
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