Abigail Pearman
Alexandria,VA
Summary
Collaborative and proactive people leader with four years of management experience within a high-volume business. Utilizes strengths in business acumen, training, and strategy to support in achieving, and exceeding, store goals. Adaptable, dynamic, and hard-working individual, dedicated to continued team and business growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Guest Experience
Lululemon Tysons Corner
08.2022 - Current
- Creates, implements, and oversees Guest Experience strategy and training for high-volume location, in partnership with Tysons' co-AMGEs.
- Co-create and implement peak hiring strategy to streamline and create consistency among both Educator and Hiring Team's experience. (Net headcount of +50 EDUs over FY23; +14 build in NPS Metric "Educators were readily available" over FY23)
- Review, create, and audit training strategy throughout FY23 to support business needs, in partnership with Tysons' managers. (Ex - delivering Performance Management training for Leads after OSE Phase II; delegating out "Orientation" to late Q4 hires to learn skills such as MPOS).
- Assess team performance and engagement, and provides performance support and coaching to support Guest Experience strategy. (+8.5 Store LTR over FY23).
- Support with scheduling on peak days, including Black Friday and Boxing Day, in partnership with Tysons' manager bench. (103.9% and 111.8% to plan, respectively).
- Supported Tysons Corner throughout renovation (September 2022) as Store Opening Lead.
- Supported DC-Metro as 2022 Well-Being Lead.
- Supported North America as Virtual Training Facilitator for ERTP and KLTP.
Assistant Store Manager
Lululemon Tysons Corner
02.2020 - 08.2022
- Utilizes lens of operationalization, efficiency, and transparency to manage people and growth strategy for team of 35+
- Supported Key Leader growth through performance management and coaching, resulting in 7 team members accepting Assistant Manager roles across North America.
- Led IDEA-focused hiring strategy to build diverse, high-performing, and fully-hired educator bench.
- Maintained and enhanced educator experience during RTO and SM separation.
- Leveraged and created resources to support efficiency, transparency, and partnership in high-volume business.
- Supported DC-Metro as Asset Protection Lead (2020, 2021).
Key Leader / Store Inventory Lead
Lululemon Tysons Corner
05.2018 - 02.2020
- Demonstrated success in inventory management, product-testing and sell-through strategies.
- Created training and supported facilitation of training for Tysons Expeditor Team and DC-Metro Product Leads.
Educator
Lululemon Tysons Corner
08.2017 - 05.2018
Seasonal Educator
Lululemon Old Town
11.2016 - 02.2017
Education
Public Management
George Washington University
Washington, DC Bachelor of Arts - Political Science, French language and Business Administration
Presbyterian College
Clinton, SC05.2016
Skills
- Business Analysis and Reporting
- Headcount Assessment and Hiring Strategy
- Team Development and Talent Acceleration
- Performance Management
- Functional and Leadership Training
- Facilitation (virtual and in-person)
- Budget and Schedule Management
Timeline
Assistant Manager, Guest Experience
Lululemon Tysons Corner
08.2022 - Current
Assistant Store Manager
Lululemon Tysons Corner
02.2020 - 08.2022
Key Leader / Store Inventory Lead
Lululemon Tysons Corner
05.2018 - 02.2020
Educator
Lululemon Tysons Corner
08.2017 - 05.2018
Seasonal Educator
Lululemon Old Town
11.2016 - 02.2017
Public Management
George Washington University
Bachelor of Arts - Political Science, French language and Business Administration
Presbyterian College