Abigail Peralta
West Covina,USA
Summary
Dynamic, results-driven professional committed to delivering innovative solutions in challenging roles. Dedicated to exceptional performance and fostering a culture of excellence, while seeking an employer that values high achievers and recognizes the potential for transformative impact. Passionate about leveraging skills and experience to drive organizational success and elevate team performance. Prepared to embrace opportunities that align with a vision for growth and advancement.
Overview
17
17
years of professional experience
Work History
Medication Technician /Elderly Caregiver
Clearwater Senior Living
12.2023 - Current
- Administered medications according to established protocols and patient care plans.
- Monitored patients for side effects and reported changes in condition to family and health care team.
- Conducted regular audits of medication storage areas to ensure proper inventory levels and safety standards.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed strong relationships with pharmacy personnel, streamlining communication regarding medication orders and adjustments as needed.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Maintained accurate medication logs and documentation to ensure compliance with regulations.
- Trained new staff on medication administration procedures and safety protocols.
Caregiver
Capriana Senior Living
05.2021 - 12.2023
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed and implemented individualized care plans based on client needs and preferences.
- Monitored clients' health status, reporting changes to healthcare professionals promptly.
- Trained and mentored new caregivers on best practices for patient care and compliance protocols.
- Fostered positive relationships with clients, enhancing their emotional well-being through companionship.
- Evaluated care services regularly, identifying areas for improvement and implementing changes as needed.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
CEO/Owner
El Argentino Wholesale
02.2021 - 07.2021
- Per family business and job experiences operating businesses, I started a liquidation company with partner in El Monte, CA. It reinforced my skills in marketing, accounting, state law regulations, taxes, Human Resources and overall management of operations.
- Oversaw financial planning, budgeting, and forecasting to ensure organizational sustainability.
- Mentored senior management team, promoting a culture of continuous improvement and accountability.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Fostered strong relationships with industry partners to expand business opportunities.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Optimized supply chain operations for efficiency, leveraging technology to reduce lead times and costs.
- Drove significant cost reductions while maintaining product quality, negotiating favorable contracts with suppliers.
- Developed high-performing executive team by recruiting top talent and implementing comprehensive training programs.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Created succession plans to provide continuity of operations during leadership transitions.
- Managed daily operations, ensuring efficient order fulfillment and inventory management.
Executive Sales Representative
Sunglasses America Corp
01.2020 - 02.2021
- Sales rep for Los Angeles area and South America
- handled high end accounts that generated profit for company.
- recruited new customers with high buyer potentials.
- Re-established old accounts by promising innovative improvements that entailed high level of customer service, punctuality and quality of product.
- Participated in trade shows and industry events to expand professional network and promote products.
- Expanded market share with the successful introduction of new products to existing clients.
- Implemented effective account management strategies resulting in increased repeat business from satisfied clients.
- Increased sales revenue by developing and implementing strategic sales plans for key accounts.
- Improved customer satisfaction by providing consistent follow-up and addressing concerns promptly.
Office Manager / Operations Assistant
Spartan Fleet Services Inc.
04.2017 - 06.2019
- As office manager I oversaw operations, scheduled mechanics for their daily tasks. Ensured quality parts where ordered for repairs, inventory, vehicle maintenance's up to par. Maintained DMV paperwork. Utilized Quick books software for record keeping. Customer service, handle multiple phone lines, collections, paying bills/utilities, booked travel, arranged unit deliveries.
TELEMARKETER
DENTALVILLE CALL CENTER
11.2016 - 04.2017
- Customer service representative;
- Handling multiple phone lines
- Multitasking to schedule appointments
- Checking Medical Insurance status
- Assisting patients with issues and resolving in a timely manner
- Keeping accurate statistic report of outbound calls, appointments scheduled for the day.
- Developed and maintained strong client relationships through effective follow-up and personalized communication strategies.
- Analyzed call performance metrics to identify areas for process improvement and enhance overall efficiency.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Adapted communication style to match customer preferences, increasing rapport and trust.
- Overcame objections using friendly, persuasive strategies.
OFFICE MANAGER/CUSTOMER SERVICE
QUINOA CORPORATION
04.2013 - 04.2014
- Networking, scheduling shipping and overseeing the delivery of products. Answer customer calls and respond to questions or concerns about service and seek the appropriate channels to resolve any issues. Quality control and HR assistant. Handle heavy phone lines
- Customer service; orders, inquiries and complaints
- Established business Staples Account
- S&R; scheduling PO pickups
- Inventory of office supplies and UPS packaging supplies
- Creating UPC spread sheet for incoming chipboard, corrugated boxes, for manufacturing and distribution centers
- Processing U orders from intake to packaging and shipping
- Maintain accurate/updated certifications and familiar paperwork for audits and successfully scoring 99%
OFFICE MANAGER/CERTIFICATION ASSISTANT
TRINITY YOUTH SERVICES
08.2008 - 03.2013
- Maintain 30 Foster Family Files up to par
- Event planning. Capacity up to 200+, Easter, BTS, Christmas, and Crafts
- Organizing fundraisers
- PR-Advertising
- Create Procedure Manuals, Foster Track, HR, Payroll, Secretarial Duties
- Organize workshops for THP qualified youth
- Assist/train Certification Specialist on certifying Families, exemptions, etc.
- HR: Pre and Post-Hire, Live scan, Statement signing, I-9, W-4, DE-4
- Time management skills, prioritizing
- Personal assistant to Director; Monthly/Quarterly/Statistical reports
- Maintain an accurate and organized filing system
- Inventory of Title 1 materials, Office, corporate, and warehouse supplies
Education
LVN Graduate - Nursing
North West College
West Covina11-2015
Skills
- CUSTOMER SERVICE (7 years)
- RECEPTIONIST (8 years)
- RETAIL SALES (1 year)
- UPS (2 years)
- 45 WPM (6 years)
- Administrative Assistant
- Billing
- Data Entry
- Excel
- Filing
- Quickbooks
- Scheduling
- Accounting
- Outlook
- Microsoft Office
- Organizational Skills
- Clerical
- Microsoft Word
- Time Management
- Powerpoint
- Nursing
- Recruiting
- Project management
- Marketing
- Management
- Leadership
- Computer skills
- Business analysis
- Medication administration
- Records updating
- Adherence to protocols
- Daily living assistance
- Patient care
- Vital signs monitoring
- Patient observation
- Privacy and confidentiality
- Specimen collection
- Emergency response
- Medical records management
- Condition tracking
- Walking rounds
- Medication storage
- Care monitoring
- Medical terminology
- Patient-focused care
- Wound care
- Attention to detail
- Calm under stress
- Patient positioning
- Direct patient care
- Electronic charting
- Medical terminology knowledge
- Injury prevention
- Time management
- Universal precautions
- Blood sugar monitoring
- Heartsaver first aid CPR AED (first aid CPR AED)
- Administering medications
- Family communication
- Supply restocking
- Meal preparation
- Behavior redirection
- Teamwork and collaboration
- Multitasking Abilities
- Vital signs
- Basic life support
- Reliability
- Excellent communication
- Empathy and compassionate care
- CPR certification
- HIPAA compliance
- Team collaboration
- Collecting vital signs
- Activities of daily living ADL support
- Dementia care
- Heavy lifting
Languages
Spanish - Expert
Awards
perfect attendance, August 2015
Additional Information
- Skills & Abilities
- Vocational Nurse Clinical Experience:
- Medication Administration, TB test, Tracheostomy care, placement of urinary catheters, record and monitor VS, Head to toe assessments, nutritional/lifestyle education, ADL's, charting and electronic documentation. ADL's: Repositioning, shower, feed, transfer, g-tube and colostomy bag maintenance, basic would care, ROM's, insulin administration
- Assisted in; Labor & delivery, Emergency Room
- Great Leadership skills, attended meetings to ensure patient safety & comfort
- Administrative Qualifications:
- Proficient: Word, Excel, Publisher, MAS 200, Foster Track 300, Wisys Agility, Macola, UPS Worldship, Dentrix, 45 wpm
- High quality Customer Service with outstanding Communication skills
- Able to work wonderfully with a wide range of personalities
- Eager to demonstrate my ability to work independently as well as in a team
- Highly motivated, able to meet deadlines, keep records up to par
- Excellent Data management, accuracy, confidentiality, organizational
- Effective in being able to handle multiple projects simultaneously
- Dedicated to the highest quality of work, goal and detailed oriented
Timeline
Medication Technician /Elderly Caregiver
Clearwater Senior Living
12.2023 - Current
Caregiver
Capriana Senior Living
05.2021 - 12.2023
CEO/Owner
El Argentino Wholesale
02.2021 - 07.2021
Executive Sales Representative
Sunglasses America Corp
01.2020 - 02.2021
Office Manager / Operations Assistant
Spartan Fleet Services Inc.
04.2017 - 06.2019
TELEMARKETER
DENTALVILLE CALL CENTER
11.2016 - 04.2017
OFFICE MANAGER/CUSTOMER SERVICE
QUINOA CORPORATION
04.2013 - 04.2014
OFFICE MANAGER/CERTIFICATION ASSISTANT
TRINITY YOUTH SERVICES
08.2008 - 03.2013
LVN Graduate - Nursing
North West College
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