Abigail Perez
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest/customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Grand Vacations
04.2024 - Current
- Hilton Club Elara. Located at the top four floors of Elara HGV
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Autozoner
AutoZone
09.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front Desk Concierge
Josephine DTLA Luxury Apartments
09.2022 - 03.2023
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed. Letting leasing know when there are any tour appointments or walk ins.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Logging in incoming packages. Managing the Amazon Hub locker for overdue packages, then logging those into our system.
- Identifying guests or food deliveries when arriving for residents.
- Key holding for guests and management. Access and familiarity with Handy Trac.
- Locking doors for residents when they believe they have not locked their unit as well as conducting lock outs.
- Taking rent checks from residents and holding onto them for assistant manager.
- Patrolling perimeter of building, amenities, bathrooms, stairwells, parking garage, as well as kicking out unwelcome guests. Skilled on working cameras, and going back to find anything important.
- Managing guest parking. Ensuring that people are parked in proper spaces / towing when necessary.
- Submitting pest control forms for units when needed.
- Letting up vendors who need to work on units. Taking IDs when vendor is given a key.
- Maintained high level of professionalism and discretion when dealing with guests.
Customer Service Supervisor
DICK'S Sporting Goods
08.2021 - 09.2022
- Maintaining companies daily goal at high numbers
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Implemented customer feedback surveys to gather insights, leading to strategic improvements.
- Providing a password to staff who need a second approval for a transaction
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Counting tills when closing a register. Closing the store after hours
Lifeguard
Elara Hilton Grand Vacations
04.2021 - 08.2021
- Oversee 100+ swimmers daily, identifying emergencies, delivering support, and ensuring compliance with all safety policies and procedures
- Utilize medical supplies and equipment to examine injured persons and administer first aid/cardiopulmonary resuscitation
- Maintain quality of pool water by testing chemical levels
- Warn recreational participants of inclement weather, unsafe areas, and non-permitted conduct
- Work with a regular team of 5 to 10 lifeguards to ensure the safety of patrons (max daily occupancy: 3,000 guests)
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Crew Member/Cashier
Wendy's
01.2020 - 04.2021
- Proven ability to handle high-volume transactions and provide outstanding customer service
- Handled cash drawer and processed credit card transactions with accuracy
- Contributed an increase in sales by promoting daily specials and upselling items
- Proficient in operating cash registers and handling cash transactions
- Exceptional communication skills
- Strong capability to work under pressure in fast-paced environments
- Excellent problem-solving and conflict-resolution abilities
- Knowledgeable in food safety and sanitation standards
Education
Some College - Studio Art
University of California-Los Angeles
Los Angeles, CA05.2022
Skills
- Supervising Experience
- Cash Handling
- Organizational Skills
- Merchandising
- Inventory Control
- Microsoft Word
- Retail Sales
- Cleaning Experience
- Customer services
- Hotel experience
- Hospitality
- Writing Skills
- Microsoft Excel
Certification
- Driver's License
- First Aid Certification
- CPR Certification
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Hilton Grand Vacations
04.2024 - Current
Autozoner
AutoZone
09.2023 - 04.2024
Front Desk Concierge
Josephine DTLA Luxury Apartments
09.2022 - 03.2023
Customer Service Supervisor
DICK'S Sporting Goods
08.2021 - 09.2022
Lifeguard
Elara Hilton Grand Vacations
04.2021 - 08.2021
Crew Member/Cashier
Wendy's
01.2020 - 04.2021
- Driver's License
- First Aid Certification
- CPR Certification
- Food Handler Certification
Some College - Studio Art
University of California-Los Angeles
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