Hi, I’m
Abigail Perez
Peoria,AZ
Summary
Results-driven professional with extensive experience in communication and leadership, dedicated to enhancing customer service and driving innovation. Proven ability to deliver exceptional results in dynamic environments. Committed to leveraging expertise to foster collaboration and achieve organizational goals.
Overview
16
years of professional experience
Work History
United HealthCare/OptumPhoenix, AZ
Senior Provider Data Analyst
01.2022 - 01.2024
Job overview
- Project management
- Assisting with business development
- Performing quantitative and qualitative data analysis
- Contributing to reports and business proposals
Dillard'sGlendale, AZ
Retail Sales Associate
09.2019 - 09.2023
Job overview
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Processed returned merchandise according to company policies.
- Promoted special offers and discounts to encourage additional purchases.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
United HealthCare/OptumPhoenix, AZ
Senior Help Desk Representative
01.2017 - 01.2022
Job overview
- In bound Calls from Call Center Representatives
- Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
- Provide users secure access to the network, appropriate support, and training
- Chat Management
United HealthCare/OptumPhoenix, AZ
Senior Customer Service Representative
01.2015 - 01.2017
Job overview
- Inbound Claims Call Center
- Verified Benefits, claims and eligibility
Commonwealth Casualty CompanyPhoenix, AZ
Senior Auto Liability Claims Adjuster
01.2013 - 01.2015
Job overview
- Open Claims
- Determine Liability
- Investigate
- Enter Claims into ISO
- Deal with Venders
- Estimates
- Subrogation Claims
- Open all Glass Claims and negotiate rates
- Deal with Coverage issues
- Resolves Customer service/claim complaints
- High volume Inbound calls
Goldberg and Osborne Attorneys at LawGoodyear, AZ
Receptionist/General Assistant
01.2008 - 01.2013
Job overview
- Customer service
- Answer phones
- Enter and Scan all Mail
- Request Police reports, Medical Records and Itemized billing statements
- Soft Cost and Net Outs
- Open new files and Enter all Statutes
Education
GED
Skills
- Statistical Analysis
- Team Leadership
- Analytical Problem Solving
- Effective Time Management
- Proficient in Computer Applications
- Analytical Problem Solving
- Customer Engagement
- Engaged Listening Skills
- Interpersonal Conflict Management
- Strong Organizational Skills
- Effective Team Collaboration
- HIPAA compliance
- Master data management
- Statistical modeling
References
Available upon request
Timeline
Senior Provider Data Analyst
United HealthCare/Optum
01.2022 - 01.2024
Retail Sales Associate
Dillard's
09.2019 - 09.2023
Senior Help Desk Representative
United HealthCare/Optum
01.2017 - 01.2022
Senior Customer Service Representative
United HealthCare/Optum
01.2015 - 01.2017
Senior Auto Liability Claims Adjuster
Commonwealth Casualty Company
01.2013 - 01.2015
Receptionist/General Assistant
Goldberg and Osborne Attorneys at Law
01.2008 - 01.2013
GED