Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Abigail Perez

Peoria,AZ
Abigail Perez

Summary

Results-driven professional with extensive experience in communication and leadership, dedicated to enhancing customer service and driving innovation. Proven ability to deliver exceptional results in dynamic environments. Committed to leveraging expertise to foster collaboration and achieve organizational goals.

Overview

16
years of professional experience

Work History

United HealthCare/Optum
Phoenix, AZ

Senior Provider Data Analyst
01.2022 - 01.2024

Job overview

  • Project management
  • Assisting with business development
  • Performing quantitative and qualitative data analysis
  • Contributing to reports and business proposals

Dillard's
Glendale, AZ

Retail Sales Associate
09.2019 - 09.2023

Job overview

  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Processed returned merchandise according to company policies.
  • Promoted special offers and discounts to encourage additional purchases.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

United HealthCare/Optum
Phoenix, AZ

Senior Help Desk Representative
01.2017 - 01.2022

Job overview

  • In bound Calls from Call Center Representatives
  • Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
  • Provide users secure access to the network, appropriate support, and training
  • Chat Management

United HealthCare/Optum
Phoenix, AZ

Senior Customer Service Representative
01.2015 - 01.2017

Job overview

  • Inbound Claims Call Center
  • Verified Benefits, claims and eligibility

Commonwealth Casualty Company
Phoenix, AZ

Senior Auto Liability Claims Adjuster
01.2013 - 01.2015

Job overview

  • Open Claims
  • Determine Liability
  • Investigate
  • Enter Claims into ISO
  • Deal with Venders
  • Estimates
  • Subrogation Claims
  • Open all Glass Claims and negotiate rates
  • Deal with Coverage issues
  • Resolves Customer service/claim complaints
  • High volume Inbound calls

Goldberg and Osborne Attorneys at Law
Goodyear, AZ

Receptionist/General Assistant
01.2008 - 01.2013

Job overview

  • Customer service
  • Answer phones
  • Enter and Scan all Mail
  • Request Police reports, Medical Records and Itemized billing statements
  • Soft Cost and Net Outs
  • Open new files and Enter all Statutes

Education

GED

Skills

  • Statistical Analysis
  • Team Leadership
  • Analytical Problem Solving
  • Effective Time Management
  • Proficient in Computer Applications
  • Analytical Problem Solving
  • Customer Engagement
  • Engaged Listening Skills
  • Interpersonal Conflict Management
  • Strong Organizational Skills
  • Effective Team Collaboration
  • HIPAA compliance
  • Master data management
  • Statistical modeling

References

Available upon request

Timeline

Senior Provider Data Analyst

United HealthCare/Optum
01.2022 - 01.2024

Retail Sales Associate

Dillard's
09.2019 - 09.2023

Senior Help Desk Representative

United HealthCare/Optum
01.2017 - 01.2022

Senior Customer Service Representative

United HealthCare/Optum
01.2015 - 01.2017

Senior Auto Liability Claims Adjuster

Commonwealth Casualty Company
01.2013 - 01.2015

Receptionist/General Assistant

Goldberg and Osborne Attorneys at Law
01.2008 - 01.2013

GED
Abigail Perez