Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Community Service
Generic

Abigail Peterson

Spokane,WA

Summary

Dedicated and reliable customer service professional with a strong focus on customer satisfaction and team collaboration. Proven ability to utilize problem-solving skills, effective communication, and product knowledge to meet customer needs and achieve goals.



Overview

4
4
years of professional experience

Work History

Sales Associate

Athleta
10.2024 - Current
  • Provide positive first impression to welcome existing, new, and potential customers.
  • Assist customers with anything they may need and answer any questions they have.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Process shipment inventory to rotate stock and restock shelves to maintain product availability and store appearance.
  • Implement visual displays to introduce new merchandise.
  • Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.

Outside Service Attendant

Canyon Lakes Golf Course
04.2023 - 10.2023
  • Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
  • Maintained cleanliness of golf carts and equipment, ensuring a positive experience for all patrons.
  • Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
  • Assisted event coordinators in setting up tournaments or special functions at the course, ensuring a successful outcome for all parties involved.
  • Fostered a positive work environment by maintaining open lines of communication with coworkers, supervisors, and other departments, addressing any concerns or issues as they arose.
  • Managed inventory levels for supplies such as towels, tees, scorecards, pencils, ball markers to guarantee availability when needed most.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Customer Experience Associate (Seasonal)

Northwest Paddleboarding
06.2021 - 08.2021
  • Demonstrated superior professionalism while interacting with customers.
  • Managed bookings, transactions and other administrative tasks to foster excellent customer service.
  • Delivered effective safety instructions to guests to eliminate risk and promote a positive experience.
  • Conducted thorough equipment checks and maintenance to ensure optimal functionality during excursions.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.


Education

High School Diploma -

Hanford High School
Richland, WA
06.2021

Certificate - Dental Assisting Program

Tri-Tech Skills Center
Kennewick, WA
06-2021

Skills

  • Fundamental computer proficiency
  • Effective communication
  • Strong organizational abilities
  • Analytical problem solving
  • Multitasking
  • Attention to Detail
  • Friendly, positive attitude
  • Customer engagement

Accomplishments

  • Dental Assistant Certification 2021

Timeline

Sales Associate

Athleta
10.2024 - Current

Outside Service Attendant

Canyon Lakes Golf Course
04.2023 - 10.2023

Customer Experience Associate (Seasonal)

Northwest Paddleboarding
06.2021 - 08.2021

High School Diploma -

Hanford High School

Certificate - Dental Assisting Program

Tri-Tech Skills Center

Community Service

Mid-Columbia Ballet

Dance Speaks:  Bringing the art of dance to retirement homes.

INCLUDE:  An inclusive and adaptive dance class for children with special needs.

Senior Company Event Chair


Tri-Cities Junior Guild

Miles 4 Smiles:  Fun Run to raise money for Seattle Children’s Hospital

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