Abigail Petrucci
Ashby,MA
Summary
I am an experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles, and persuasive copy that resonates with and inspires readers. Versatile Content Writer proficient in researching, writing, and editing diverse content. Works with minimal input to produce engaging, authoritative, and error-free work. Autonomous yet communicative with a 5-year history of superior performance in remote environments. I am currently seeking to maintain a full-time position that offers professional challenges utilizing strong writing skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Tax Analyst
S&P Global
10.2022 - Current
- Validating tax forms (W-9, W-8, etc.) based on specific criteria
- Demonstrated keen attention to detail and effective proofreading skills
- Communicated tax information clearly and concisely
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Efficiently managed projects, ensuring timely completion.
- Facilitated communication between cross-functional teams, helping to ensure that all departments understood their role in maintaining tax compliance.
- Kept case data and contact information up to date to expedite proceedings.
Customer Service Representative
David's Bridal
06.2021 - 09.2022
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Social Media Intern
Framingham State English Department
01.2022 - 05.2022
- Created engaging content using creativity skills for the FSU English Department's social media platforms, including digital content
- Promoted departmental initiatives through student and alumni stories, including community engagement
- Cultivated relationships with search engine providers to gain industry insights and determine prospects.
- Managed community interactions by responding to comments and inquiries, fostering a positive brand image.
- Increased website traffic by optimizing social media posts with relevant keywords, hashtags, and links.
- Supported event promotion efforts through targeted social media posts and cross-promotions with partners.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
Staff Writer
The Gatepost
09.2019 - 05.2022
- Authored news and feature articles for The Gatepost, showcasing investigative and reporting skills
- Managed multiple assignments simultaneously while maintaining consistent quality in writing and editing tasks.
- Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
- Utilized SEO principles to optimize content for search engine rankings.
- Attended press conferences, court hearings and special events to stay conversant with current news.
- Edited stories for accuracy and clarity.
- Participated in brainstorming sessions to generate fresh story ideas that resonated with readership demographics.
- Developed stories by researching facts and tracking down sources.
- Edited, proofread and fact-checked content for accuracy.
Education
Bachelor of Arts - English
Framingham State University
Framingham, Massachusetts05.2022
Skills
- Writing and editing
- Media Relations
- Story Pitches
- Article writing proficiency
- Analytical mindset
- Social Media Management
- Blog Writing
- Proofreading
- Interviewing
- Public and Media Relations
- Copy Editing
- AP style expert
- Copywriting
- Effective writing
Accomplishments
- Authored several articles for "The Gatepost," including news and feature articles.
- Self-published author and creative writer with experience in self-editing manuscript and preparing it for publication.
Writing Experience
- Framingham State English Department, Social Media Intern, 01/2022, 05/2022, Created engaging content using creativity skills for the FSU English Department's social media platforms, including digital content, Promoted departmental initiatives through student and alumni stories, including community engagement, Enhanced communication and social media management skills
- The Gatepost, Staff Writer, 09/2019, 05/2022, Authored news and feature articles for The Gatepost, showcasing investigative and reporting skills, Conducted interviews with staff and students, Developed strong communication and journalism skills, including research and editing, Researched and developed ideas and concepts for articles
Dance
- Gained leadership and teamwork skills through 18+ years of dance.
Timeline
Tax Analyst
S&P Global
10.2022 - Current
Social Media Intern
Framingham State English Department
01.2022 - 05.2022
Customer Service Representative
David's Bridal
06.2021 - 09.2022
Staff Writer
The Gatepost
09.2019 - 05.2022
Bachelor of Arts - English
Framingham State University