Abigail Pfeifer
Winter Park
Summary
A recent graduate of Health Services Administration with experience at Orlando Health, reviewing company policies. Proven ability in invoice processing and customer service, ensuring accuracy in billing at Atlantic Concrete Washout. Strong ethical standards and a commitment to excellence for patient quality and solutions within real world health care facilitiess.
Overview
8
8
years of professional experience
Work History
Health Information Management Intern
Orlando Health
05.2025 - 08.2025
- Refined business communication skills.
- Examined corporate protocols.
- Coordinated meetings within Orlando Health departments outside of HIM.
- Gathered information regarding job levels from multiple staff within HIM.
- Authored three job descriptions within HIM.
Billing Administrator
Atlantic Concrete Washout
07.2019 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Monitoring accounts/balances of customers.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared invoices and recorded amounts due for items purchased or services rendered.
- Periodically contacting customers about information missing or needed for their accounts.
Swim Instructor
Jewish Community Center
06.2017 - 07.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Took notes strengths and weaknesses of each child in class to track progress.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Handled Customer service with parents or child’s guardians.
- Managed personal scheduling.
Education
Health Services Administration
University of Central Florida
Orlando, FL12-2025
Associate of Arts -
Valencia College
Winter Park, FL08-2022
Skills
- Quickbooks (6 years)
- Customer Service (5 years)
- Professional ethics
- Invoice processing
Timeline
Health Information Management Intern
Orlando Health
05.2025 - 08.2025
Billing Administrator
Atlantic Concrete Washout
07.2019 - Current
Swim Instructor
Jewish Community Center
06.2017 - 07.2019
Health Services Administration
University of Central Florida
Associate of Arts -
Valencia College
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