Abigail Piner
Bangor,ME
Summary
Student seeking to enter the workforce in order to obtain practical experience. Has the capacity to finish assignments on schedule both individually and in groups. Dependable and capable, eager to pick up new skills and expand with a business. Diligent, extremely driven, and willing to contribute their combined expertise and abilities to improve corporate success. Functions well both individually and in teams, using a seasoned work ethica to swiftly adjust to new procedures and further business goals. Tenacious, result-oriented, and passionate about efficiency and growth to satisfy business demands and raise service value. I am working on getting my Medical Coding and Billing certifications for further qualifications and experience.
Overview
4
4
years of professional experience
Work History
Financial Counselor
Optum
09.2023 - Current
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
- Register clients with insurance, explain potential benefits and the process for of open-enrollment and obtaining insurance.
- Work on collections with out inpatient, marking sure payments get processed.
Psychiatric Technician
Northern Light Acadia Hospital
03.2021 - 09.2023
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- I was considered a "Resources Technician" which are consider professional in the field, this gave me duty's such as:
- managing facilities and housekeeping issues after hours.
- helping with interviews for other psychiatric technicians.
- providing education and constructive feedback for other psychiatric technicians.
- facilitate and participate in meetings.
Bistro Supervisor
Marriot Courtyard
06.2020 - 03.2021
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Supervised, supported, scheduled and assigned daily work to bistro team members.
- Reduced waste, controlling inventory levels and optimizing food ordering procedures.
- Enhanced team productivity with regular coaching sessions and performance evaluations.
- Assisted in menu development, incorporating customer feedback and staying current on culinary trends.
- Managed conflict resolution among staff members to maintain a harmonious working environment.
- Train new baristas and bar tenders.
- I was also a part time bar tender and would usually run the bar myself on weekends,
Education
Bachelor of Science - Business Administration And Management
Husson College
Bangor, ME05-2025
High School Diploma -
Hermon High School
Bangor, ME06-2021
Skills
- Insurance verification
- Relationships and rapport
- Cash flow management
- Patient counseling
- Telephone etiquette
- Professional relationship building
- Debt management
- Time management
- Problem-solving
- Attention to detail
- Critical thinking
- Developmental disabilities support
- Medical records maintenance
Timeline
Financial Counselor
Optum
09.2023 - Current
Psychiatric Technician
Northern Light Acadia Hospital
03.2021 - 09.2023
Bistro Supervisor
Marriot Courtyard
06.2020 - 03.2021
Bachelor of Science - Business Administration And Management
Husson College
High School Diploma -
Hermon High School