Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Piner

Bangor,Maine

Summary

Business-minded financial counselor with a proven track record of effectively managing a high volume of patient accounts. Possesses over a number of years of experience processing financial forms and obtaining referrals and other health documentation. Dedicated to providing exceptional service to patients. Remains calm and poised in all types of situations, ensuring the ability to handle any challenges that may arise. Thorough team contributor with strong organizational capabilities and experience in handling numerous projects simultaneously while maintaining accuracy. Effective prioritization skills enable consistent meeting of deadlines and delivery of results.

Overview

5
5
years of professional experience

Work History

Inpatient Financial Counselor

Optum
09.2022 - Current
  • Work on collections with our inpatient, verifying that payment is made successfully
  • Charted on each patient daily
  • Work with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income
  • Cultivated a positive, non-judgmental environment for client to openly discuss their financial challenges and concerns
  • Increased client confidence in managing personal finances by providing tools and resources for long-term success
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits
  • Strengthened client understanding of complex financial concepts using clear explanations and real-life examples
  • Register clients with insurance, explain potential benefits and key insurance concepts such as the process of obtaining insurance, open-enrollment, and qualifying events
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Identified healthcare resources and programs for patients unable to meet financial obligations.

Psychiatric Technician

Northern Light Acadia Hospital
03.2021 - 09.2023
  • Implemented crisis intervention protocols when necessary, ensuring that safety of all patients and staff members involved
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations, and protecting individual privacy rights
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conductive to healing
  • I was considered a 'Resources Technician' which are consider professional in the field, this gave me duty's such as: Managing facilities and housekeeping issues after hours, Helping with interviews for other psychiatric technicians, Proving education and constructive feedback for other psychiatric technicians, Facilitate and participate in meetings.
  • Charted on each patient daily.
  • Participated in patient education, helping to reinforce concepts and treatment plans.

Bistro Supervisor

Marriot Courtyard
06.2020 - 03.2021
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly
  • Enhanced team productivity with regular coaching sessions and performance evaluations
  • Assisted in menu development, incorporating customer feedback, and staying current on culinary trends
  • Managed conflict resolution among staff members to maintain a harmonious working environment
  • Maintained compliance with health, safety, sanitation and alcohol awareness standards.
  • Supervised, supported, scheduled and assigned daily work to bistro team members.
  • Assisted in monitoring inventory and controlling use of restaurant equipment.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

Bachelor of Arts - Business Administration And Accounting

Husson University
05-2025

High School Diploma -

Hermon High School
06-2021

Associate of Arts - Small Business Administration And Management

Eastern Maine Community College
05-2021

Skills

  • Financial advice
  • Wealth management
  • Asset allocation
  • Telephone etiquette
  • Debt management
  • Effective customer communication
  • Professional relationship building
  • Cash flow management
  • Patient counseling
  • Treatment management
  • Care team collaboration
  • De-escalation techniques

Timeline

Inpatient Financial Counselor

Optum
09.2022 - Current

Psychiatric Technician

Northern Light Acadia Hospital
03.2021 - 09.2023

Bistro Supervisor

Marriot Courtyard
06.2020 - 03.2021

Bachelor of Arts - Business Administration And Accounting

Husson University

High School Diploma -

Hermon High School

Associate of Arts - Small Business Administration And Management

Eastern Maine Community College

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Abigail Piner